ServiceNow Developer

International Business Machines Corporation; Quezon City; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

IBM Consulting is seeking an Application Developer for ServiceNow Implementation. You will design, develop, and deploy ServiceNow applications to deliver new capabilities during implementations and support production enhancements.

You will balance rapid delivery with long-term platform stability and alignment to enterprise IT strategies, collaborating with cross-functional teams to ensure scalable solutions.

Qualifications

• Proven experience in ServiceNow development, including customization, configuration, and enhancement of ServiceNow applications.
• Hands-on experience with IT Service Management (ITSM) module including Incident, Problem, Change, Request and Service Catalog Management.
• Experience in developing workflows, business rules, client scripts, integrations, and automation within ServiceNow.

Responsibilities

• Designs and develops applications across the ServiceNow platform using deep platform and configuration expertise.
• Delivers new capabilities during implementations and supports production enhancements, including architectural changes and upgrades.
• Balances rapid delivery with long-term platform stability, performance, and alignment to enterprise IT strategies.

Skills

ServiceNow development

ITSM

Workflows

Business rules

Client scripts

Integrations

Automation

Problem solving

Tools

ServiceNow Platform

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As an Application Developer for ServiceNow Implementation, this role involves designing, developing, and deploying applications across the ServiceNow platform. The role focuses on delivering new capabilities during implementations and supporting production enhancements, balancing rapid delivery with long-term platform stability and alignment to enterprise IT strategies.

Your primary responsibilities will include:

• Application Development: Designs and develops applications across the ServiceNow platform using deep platform and configuration expertise.


• Capability Delivery: Delivers new capabilities during implementations and supports production enhancements, including architectural changes and upgrades.


• Platform Support: Balances rapid delivery with long-term platform stability, performance, and alignment to enterprise IT strategies.

Required technical and professional expertise

• Proven experience in ServiceNow development, including customization, configuration, and enhancement of ServiceNow applications.


• Hands-on experience with the IT Service Management (ITSM) module, including Incident, Problem, Change, Request, and Service Catalog Management.


• Experience in developing workflows, business rules, client scripts, integrations, and automation within the ServiceNow platform.


• Familiarity with Service Portfolio Management (SPM) is highly preferred.


• Strong troubleshooting, problem-solving, and collaboration skills.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.