ServiceNow Developer

Meralco Group; Pasig; On-site; PHP 550,000 - 900,000; Full time

Job summary

Meralco Group seeks an ESP Associate/Developer to own the ServiceNow platform, ensuring maximum business value. You will manage RFPs, engage with users to capture needs, and oversee outsourced delivery with IT governance and a strict out-of-the-box-first approach.

You will collaborate with procurement, legal, and vendors to finalize contracts and SLAs, while maintaining platform backlog and prioritizing features based on business impact.

Qualifications

• 2-4 years in enterprise application delivery or platform management.
• Experience in ServiceNow development/configuration: BRs, Client Scripts, Flow Designer, Service Portal widgets, GlideRecord scripting.
• Experience managing outsourced vendors and participating in RFP processes.
• Experience working directly with business users to define requirements and validate solutions.

Responsibilities

• Lead RFI/RFP cycles for ServiceNow expansions: scope, criteria, vendor proposals.
• Participate in vendor demos, proofs-of-concept, and technical evaluations of ServiceNow modules.
• Work with Procurement and Legal to finalize contracts, SLAs, and KPIs for implementation partners.
• Monitor vendor performance and ensure deliverables meet quality and compliance standards.
• Define and communicate priorities/strategies for the ServiceNow platform.
• Maintain and prioritize the backlog based on impact, urgency, and feasibility.
• Define requirements and user stories for outsourced development teams.
• Act as ICT contact for business users, translate requirements into technical solutions.
• Gather feedback and coordinate with vendors to address issues/enhancements.
• Provide stakeholders updates on upgrades, timelines, and impacts.
• Review designs from outsourced teams to ensure alignment with governance and minimal debt.
• Coordinate with testing for user acceptance testing and release readiness.
• Ensure solutions comply with IT governance, cybersecurity, and regulatory requirements.

Skills

ServiceNow

Vendor management

RFP cycles

Requirements gathering

Tools

Flow Designer

GlideRecord

REST APIs

MID Server

Job description

The ESP Associate/Developer serves as the Platform Owner for the ServiceNow enterprise platform, ensuring it delivers maximum value to the business. The role manages RFPs and vendor bids, engages with business users to capture needs, and oversees solution delivery by outsourced development and analysis teams. It requires ServiceNow development or configuration experience to enable effective technical oversight, solution validation, and vendor management.

Key Responsibilities

• Lead RFI/RFP cycles for ServiceNow expansions: prepare scope, evaluation criteria, and assess vendor proposals.
• Participate in vendor demonstrations, proofs-of-concept, and technical evaluations of ServiceNow modules.
• Work with Procurement and Legal to finalize contracts, SLAs, and KPIs for ServiceNow implementation partners.
• Monitor vendor performance and ensure deliverables meet quality and compliance standards.

Product Ownership & Roadmap

• Define and communicate the priorities and strategies for the ServiceNow platform.
• Maintain and prioritize the backlog based on business impact, urgency, and technical feasibility.
• Define requirements and user stories clearly for outsourced ServiceNow development teams.

Business Engagement

• Act as the main ICT contact for business users of ServiceNow, ensuring requirements are understood and translated into technical solutions.
• Gather feedback on delivered features and coordinate with vendors to address issues or enhancements.
• Provide business stakeholders with updates on ServiceNow platform upgrades (e.g., family releases), timelines, and impacts.

Delivery Oversight

• Review technical and functional designs (Update Sets, application scopes) from outsourced development teams to ensure they meet requirements and follow ServiceNow best practices.
• Validate that solutions align with platform governance, security policies, and a strict out-of-the-box-first approach to minimize technical debt.
• Coordinate with the testing team for user acceptance testing and ensure readiness for release.

Governance & Compliance

• Ensure ServiceNow solutions comply with IT governance, cybersecurity, and regulatory requirements.
• Maintain platform documentation, decision logs, and release records.

Experience

• 2-4 years in enterprise application delivery or platform management.
• Development/configuration experience in ServiceNow: Business Rules, Client Scripts, Flow Designer, Service Portal widgets, and GlideRecord/GlideSystem scripting.
• Experience managing outsourced vendors and participating in RFP processes.
• Experience working directly with business users to define requirements and validate solutions.

Technical Skills

• Understanding of solution architecture, data flows, and integration points within the Now Platform.
• Familiarity with integration technologies (ServiceNow IntegrationHub, REST/SOAP APIs, MID Server configurations).
• Knowledge of ITIL processes and enterprise governance standards.