ServiceNow Developer

HRTX; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

HRTX is seeking a skilled ServiceNow Developer/Architect in Metro Manila to plan, design, build, and support ServiceNow applications across ITSM, ITOM, SecOps, IRM, ITAM, HRSD, CSM and SPM.

You will work in an agile environment, turning user requirements into testable product increments, delivering on time, and applying ITIL best practices. A minimum of 4 years in ServiceNow is required. GenAI familiarity is a plus.

Qualifications

• At least 4 years of experience in ServiceNow development/architecture.
• Experience across ServiceNow product lines (ITSM, ITOM, SecOps, IRM, ITAM, HRSD, CSM, SPM).
• Agile or Scrum experience is a plus; GenAI familiarity is desirable.

Responsibilities

• Plan, analyze, define and support the implementation of ServiceNow products or groups of applications.
• Design, build and configure ServiceNow applications.
• Develop ServiceNow code and deliver in sprints with testable increments.
• Implement, test, and deploy ServiceNow solutions following ITIL practices.

Skills

ServiceNow development

ServiceNow architecture

ITSM

ITOM

HRSD

GenAI

Agile / Scrum

Tools

ITSM tools

Job description

• Provide functional and technical expertise to plan, analyze, define and support the implementation of ServiceNow products or group of applications.
• Facilitate impact assessment efforts in producing and reviewing estimates and solutions for client work requests.
• Design, build and configure ServiceNow applications.
• Work with an agile mindset to create value across ServiceNow projects of multiple scopes and scale.
• Apply innovative ideas to drive automation.
• Drive the delivery of outputs according to agreed schedules and specifications.
• Combine business acumen and analytic insight with programming skills to design, develop, configure, build and support ServiceNow applications to meet specific requirements.
• Develop ServiceNow application code, working through each sprint based on agreed stories turning user requirements into testable product.
• Implement, test, and deploy ServiceNow solutions using best practice software engineering and ITIL methodology.
• Identify and solve issues and incidents within multiple components of the ServiceNow platform.
• Perform thorough impact analysis and testing for ServiceNow patching and platform upgrades.
• Raise issues and risks proactively, providing recommended solutions and mitigations.
• Produce required deliverables and documentations according to defined standards.

Qualification

• Required skill/s or must have skill/s: ServiceNow development or architecture skills on the ServiceNow platform and its product lines including but not limited to any of the following: ITSM, ITOM, SecOps, IRM, ITAM, HRSD, CSM, SPM
• Years of experience: At least 4 years of experience on ServiceNow development/architecture
• Additional skill/s: (nice to have) Agile or Scrum methodology; GenAI