ServiceNow Delivery Lead, Remote (US Hours)

TTEC Digital; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

TTEC Digital is seeking a ServiceNow Project Manager to join our delivery team in the Philippines. You will own delivery on client engagements, manage schedules and budgets, and lead cross-functional teams using Agile/Hybrid methods to ensure on-time, within-scope delivery.

The role is remote for Philippines-based candidates, with willingness to work US business hours to support global clients and project teams.

Qualifications

• 3 to 6 years of project management experience, preferably in consulting or client-facing work.
• Experience managing ServiceNow projects or similar enterprise platforms using Agile/Hybrid approaches.
• Familiarity with NowCreate methodology and project scheduling, budgeting, and risk management.

Responsibilities

• Lead day-to-day delivery of ServiceNow implementation and consulting projects across modules.
• Develop plans, timelines, milestones, and deliverables; manage budgets and resources.
• Coordinate teams using Agile, Waterfall, or Hybrid methods; surface risks early.
• Provide regular status updates and governance inputs to stakeholders.
• Support testing, go-live activities, and post-implementation handoff.

Skills

Project management

ServiceNow

Agile

Hybrid delivery

Education

Bachelor's degree

Tools

Microsoft Project

Excel

Word

Job description

TTEC Digital is seeking a ServiceNow Project Manager to join our delivery team in the Philippines. You will own delivery on client engagements, manage schedules and budgets, and lead cross-functional teams using Agile/Hybrid methods to ensure on-time, within-scope delivery.

The role is remote for Philippines-based candidates, with willingness to work US business hours to support global clients and project teams.