Temporary Onsite Service Delivery Manager — Lead & Coach Teams

TTEC; Rizal; On-site; PHP 558,000 - 781,000; Part time

Benefits offered by this job

Onsite role

Competitive pay

Job summary

TTEC is seeking a Temporary Manager, Service Delivery to be on site in Cainta, Rizal, Philippines. You will lead and mentor a team, respond to questions and escalations, and ensure a high-quality customer experience while meeting client goals.

Reporting to the Senior Manager, Service Delivery, you will drive improvements in customer satisfaction, service levels, and quality metrics, while fostering a positive work environment and career growth for your team.

Qualifications

• Minimum 1 year lead/supervisory experience in a call center/ BPO setting.
• Strong coaching and mentoring abilities to motivate teams.
• Customer-focused mindset with data-driven decision making.

Responsibilities

• Lead and coach the team to meet client goals and service levels.
• Answer associate questions, issues and escalations to ensure quality service.
• Foster a positive work environment and drive performance improvements.

Skills

Leadership

Coaching

Mentoring

Data analysis

Customer experience

Tools

CRM software

Call center software

Job description

TTEC is seeking a Temporary Manager, Service Delivery to be on site in Cainta, Rizal, Philippines. You will lead and mentor a team, respond to questions and escalations, and ensure a high-quality customer experience while meeting client goals.

Reporting to the Senior Manager, Service Delivery, you will drive improvements in customer satisfaction, service levels, and quality metrics, while fostering a positive work environment and career growth for your team.