ServiceNow Project Manager

TTEC; Manila; Remote; PHP 670,000 - 1,339,000; Full time

Job summary

TTEC Digital seeks a ServiceNow Project Manager in the Philippines to lead and own delivery for ServiceNow implementations across ITSM, ITOM, SCM, FSM, HR Service Delivery, and GRC. You will manage schedules, budgets, risks and resource planning, coordinating with the engagement and delivery teams to ensure on-time, on-budget outcomes.

The role supports global clients on US business hours with a remote setup for Philippines-based candidates, offering opportunities to drive delivery excellence

Qualifications

• Experience managing ServiceNow implementations across ITSM, ITOM, SCM, FSM, HR Service Delivery, and GRC.
• Able to oversee delivery execution, including schedules, budgets, and risks.
• Comfortable working in Agile and Hybrid Agile environments.

Responsibilities

• Lead ServiceNow consulting engagements from initiation to closure.
• Own project schedule, budget, hours, and resource planning.
• Coordinate with Engagement Manager, Solution Architect and delivery team.

Skills

ServiceNow

Project management

Agile

Stakeholder communication

Tools

NowCreate methodology

Remote collaboration tools

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital is seeking a skilled and motivated ServiceNow Project Manager to join our technology consulting delivery team in the Philippines. This role is ideal for a junior to mid-level project manager who has managed ServiceNow implementations across modules such as ITSM, ITOM, SCM, FSM, HR Service Delivery, and GRC, and who is ready to take full ownership of delivery execution on client engagements.

The ServiceNow Project Manager is responsible for the successful execution of ServiceNow consulting engagements, owning the project schedule, budget and hours, resource planning, risks, status reporting, and day-to-day delivery execution. The role provides the operational discipline required to keep engagements on plan and ensures project leadership has clear visibility into project health. You will lead Agile and Hybrid Agile projects using the NowCreate methodology, working closely with the Engagement Manager, Solution Architect, consultants, and the wider delivery team to coordinate execution, surface risks and variances early, and drive issues to resolution.

This is a remote role open to Philippines-based candidates. Must be willing to work US business hours to support global clients and project teams.

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.