ServiceNow CRM/CSM Developer - AI-Driven Automation(Remote)

Atos India; Philippines; A distancia; PHP 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Atos India in the Philippines is seeking an experienced ServiceNow Developer specializing in CRM and CSM. This permanent remote role aligns with US time zones and involves hands-on development, AI-enabled automation, and enterprise integrations to transform customer operations.

You will collaborate with architects and stakeholders to design scalable, secure ServiceNow solutions leveraging Now Assist, GenAI workflows, and CMDB/CSDM concepts while ensuring best practices and release governance.

Formación

• 5+ years of ServiceNow development experience focusing on CRM/CSM workflows and AI-powered automations.
• Hands-on ServiceNow Developer in enterprise or consulting environments.
• Strong understanding of customer service operations and CRM workflow automation.
• Expertise in JavaScript, Glide APIs, Flow Designer, Script Includes, Business Rules, Client Scripts, UI Policies, and integrations.

Responsabilidades

• Design, configure, and develop solutions on the ServiceNow platform across CRM/CSM modules.
• Develop CSM workflows including case management, omnichannel engagement, and knowledge management.
• Implement intelligent workflows using Now Assist, GenAI, and AI agents.
• Build integrations via REST/SOAP, IntegrationHub, MID Server, and external systems.

Conocimientos

ServiceNow Platform

CRM/CSM Workflows

AI-powered automation

Enterprise integrations

JavaScript

Glide APIs

Flow Designer

UI Policies

Herramientas

ServiceNow Studio

IntegrationHub

MID Server

REST/SOAP APIs

Descripción del empleo

Atos India in the Philippines is seeking an experienced ServiceNow Developer specializing in CRM and CSM. This permanent remote role aligns with US time zones and involves hands-on development, AI-enabled automation, and enterprise integrations to transform customer operations.

You will collaborate with architects and stakeholders to design scalable, secure ServiceNow solutions leveraging Now Assist, GenAI workflows, and CMDB/CSDM concepts while ensuring best practices and release governance.