ServiceNow Consultant - GRC and IRM

ATOS Information Technology Inc.; Philippines; On-site; PHP 1,674,000 - 2,120,000; Full time

Job summary

ATOS Information Technology Inc. in the Philippines seeks an experienced ServiceNow Risk and Security Engineer to design, configure, implement and continuously improve enterprise GRC/IRM and SecOps solutions.

The role translates risk, regulatory and cybersecurity requirements into secure ServiceNow designs, leads technical delivery from discovery to production, and guides architects, engineers and operations teams toward scalable, upgrade-safe capabilities.

Qualifications

• Current ServiceNow certification in GRC/IRM or SecOps.
• Proven experience implementing ServiceNow GRC/IRM and/or SecOps in complex enterprise environments.
• Strong knowledge of ServiceNow risk, compliance and security architecture and data structures.
• Excellent executive communication and collaboration skills.
• At least 3 Certified Implementation Specialist certificates.
• Extensive hands-on experience architecting and delivering ServiceNow solutions.
• Proven success leading technically complex implementations.
• Ability to lead technical discussions with customers and stakeholders.
• Prior consulting experience.
• Experience leading teams and supervising others.

Responsibilities

• Lead technical delivery from discovery through design, configuration, testing, deployment, hypercare and transition to support.
• Configure ServiceNow GRC/IRM capabilities including Policy and Compliance Management, Risk Management, Audit Management, Operational Risk, Regulatory Change, issues and remediation, indicators, attestations, evidence and control testing.
• Configure ServiceNow SecOps capabilities including Security Incident Response, Vulnerability Response, Threat Intelligence, Major Security Incident Management, phishing response and relevant cloud, application, infrastructure and OT vulnerability capabilities.
• Provide detailed technical and product design input to Solution, Technical, Enterprise, Security and Integration Architects.
• Lead or support workshops with senior executives, CISOs, SOC leaders, risk and compliance teams, internal audit, legal, cybersecurity, process owners, control owners, incident responders, vulnerability managers, threat intelligence teams, IT operations, application owners, infrastructure teams and technical stakeholders.
• Translate strategic risk, compliance, cybersecurity and operational objectives into functional and technical requirements, user stories, acceptance criteria, process flows, data requirements, integration requirements and non-functional requirements.
• Perform advanced ServiceNow configuration using tables, forms, fields, workspaces, roles, groups, access controls, Flow Designer, playbooks, business rules, client scripts, UI policies, notifications and scheduled processes.
• Develop or configure integrations using JavaScript, Glide APIs, REST/SOAP services, IntegrationHub, import sets, transform maps, authentication methods and event-driven integration patterns.
• Develop and review unit, system, integration, regression and user acceptance test materials; investigate defects and resolve configuration, security, integration, workflow, data and performance issues.
• Provide technical leadership to consultants, developers, analysts, administrators and integration specialists; review deliverables and contribute reusable methods, templates, accelerators and integration patterns.

Skills

ServiceNow GRC/IRM

Security Operations

Executive communication

Technical leadership

Workshops with executives

Education

Certified Implementation Specialist - Risk & Compliance

Certified Implementation Specialist - Security Incident Response

Certified Implementation Specialist - Vulnerability Response

Tools

JavaScript

Glide APIs

REST/SOAP

IntegrationHub

Job description

About the role

We are looking for an experienced ServiceNow Risk and Security Engineer who will be responsible for the technical design, configuration, implementation, integration and continuous improvement of enterprise ServiceNow GRC/IRM and Security Operations solutions. The role translates risk, regulatory, compliance, cybersecurity, incident response, vulnerability management and operational requirements into secure, scalable, supportable and upgrade-safe ServiceNow designs. In this global role, you will design and deliver next-generation AI-powered solutions, intelligent workflows, and reusable accelerators that strengthen our ServiceNow portfolio and help shape the future of digital transformation.

Key responsibilities

• Lead technical delivery from discovery and requirements through design, configuration, testing, deployment, hypercare and transition to support
• Configure ServiceNow GRC/IRM capabilities including Policy and Compliance Management, Risk Management, Audit Management, Operational Risk, Regulatory Change, issues and remediation, indicators, attestations, evidence and control testing
• Configure ServiceNow SecOps capabilities including Security Incident Response, Vulnerability Response, Threat Intelligence, Major Security Incident Management, phishing response and relevant cloud, application, infrastructure and operational technology vulnerability capabilities
• Provide detailed technical and product design input to Solution, Technical, Enterprise, Security and Integration Architects
• Lead or support workshops with senior executives, CISOs, SOC leaders, risk and compliance teams, internal audit, legal, cybersecurity, process owners, control owners, incident responders, vulnerability managers, threat intelligence teams, IT operations, application owners, infrastructure teams and technical stakeholders
• Translate strategic risk, compliance, cybersecurity and operational objectives into functional and technical requirements, user stories, acceptance criteria, process flows, data requirements, integration requirements and non-functional requirements
• Perform advanced ServiceNow configuration using tables, forms, fields, workspaces, roles, groups, access controls, Flow Designer, playbooks, business rules, client scripts, UI policies, notifications and scheduled processes
• Develop or configure integrations using JavaScript, Glide APIs, REST/SOAP services, IntegrationHub, import sets, transform maps, authentication methods and event-driven integration patterns
• Develop and review unit, system, integration, regression and user acceptance test materials; investigate defects and resolve configuration, security, integration, workflow, data and performance issues
• Provide technical leadership to consultants, developers, analysts, administrators and integration specialists; review deliverables and contribute reusable methods, templates, accelerators and integration patterns

About you

• Current ServiceNow certification relevant to either GRC/IRM or Security Operations, such as Certified Implementation Specialist - Risk and Compliance, Certified Implementation Specialist - Security Incident Response, Certified Implementation Specialist - Vulnerability Response or current equivalent credentials
• Proven experience implementing ServiceNow GRC/IRM and/or Security Operations in complex enterprise environments, including multiple end-to-end implementations
• Strong knowledge of ServiceNow risk, compliance and security architecture, data structures, workflows, security, reporting, integrations, CMDB alignment and enterprise operating models
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• At least 3 x Certified Implementation Specialist certificates
• Extensive hands-on experience architecting and delivering ServiceNow solutions
• Proven success leading technically complex implementations
• Ability to lead technical discussions confidently with customers and stakeholders
• Prior consulting experience
• Experience leading teams and supervising others