ServiceNow Architect - ITSM/ITOM & Hybrid-Work Expert

Cognizant Technology Solutions Philippines Inc.; Pateros; Hybrid; PHP 1,800,000 - 2,400,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. seeks a skilled Solutions Architect to design scalable ServiceNow-based architectures for ITSM, ITOM, and Performance Analytics.

The role emphasizes robust integrations, high availability, and alignment with business outcomes in a hybrid work setting. The ideal candidate will coordinate with cross-functional teams, configure dashboards, and drive modernization of workflows with ServiceNow modules while ensuring secure, compliant data exchange

Qualifications

• Strong hands-on experience configuring and administering ServiceNow Performance Analytics for ITSM.
• Deep expertise in ServiceNow ITOM modules such as discovery and event handling.
• Apply knowledge of IT infrastructure components to ensure resilient deployments.

Responsibilities

• Design ServiceNow infrastructure architectures aligning ITSM/ITOM with business goals.
• Coordinate with stakeholders to gather infrastructure requirements for ServiceNow solutions.
• Configure Performance Analytics dashboards and data models for actionable insights.
• Develop architectures for high availability and scalable hybrid work environments.
• Document architecture blueprints and playbooks for audit-ready operations.

Skills

ServiceNow

ITSM

ITOM

Performance Analytics

Architecture

Hybrid work

Tools

ServiceNow ITOM

Job description

Cognizant Technology Solutions Philippines Inc. seeks a skilled Solutions Architect to design scalable ServiceNow-based architectures for ITSM, ITOM, and Performance Analytics.

The role emphasizes robust integrations, high availability, and alignment with business outcomes in a hybrid work setting. The ideal candidate will coordinate with cross-functional teams, configure dashboards, and drive modernization of workflows with ServiceNow modules while ensuring secure, compliant data exchange