ServiceNow Architect

Strategic Staffing Solutions; Metro Manila; Hybrid; PHP 1,800,000 - 2,400,000; Full time

Job summary

STRATEGIC STAFFING SOLUTIONS (S3) SINGAPORE is seeking a ServiceNow Architect to lead the design, governance, and evolution of the ServiceNow platform with a focus on CMDB, Discovery, ITAM, Service Mapping, and CSDM. This role defines technical strategy, establishes architecture standards, and ensures scalable, high-quality solutions supporting enterprise operations.

The candidate will define roadmaps, drive platform modernization, and mentor teams across hybrid work environments, collaborating

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• 7+ years of ServiceNow experience, including architecture and solution design responsibilities.
• Strong expertise in CMDB, Discovery, ITAM, Service Mapping, and CSDM.
• Experience designing ServiceNow integrations using APIs and integration frameworks.

Responsibilities

• Define and maintain the technical roadmap for ServiceNow CMDB, Discovery, ITAM, and Service Mapping.
• Design and govern CMDB architecture, data models, relationships, and CSDM alignment.
• Establish governance standards for data quality, access controls, lifecycle management, and compliance.
• Develop strategies to improve CMDB data accuracy through reconciliation, normalization, and automation.
• Provide architectural leadership for integrations, platform modernization, and technical debt reduction.
• Collaborate with product owners, architects, and delivery teams to ensure platform alignment and scalability.
• Review solution designs and provide technical guidance for platform enhancements and implementations.
• Support enterprise integration strategies using APIs and other integration technologies.
• Drive adoption of ServiceNow best practices and emerging platform capabilities.
• Mentor developers, administrators, and platform team members on architecture standards and platform capabilities.

Skills

CMDB

Discovery

ITAM

Service Mapping

CSDM

APIs

Azure

Azure DevOps

Governance

Platform Leadership

Education

Bachelor's degree in IT/CS/Engineering

Job description

STRATEGIC STAFFING SOLUTIONS (S3) SINGAPORE

Position: ServiceNow Architect

Work Set-Up: Full-time role and hybrid

Office Location: One Ayala, Makati

Schedule: Day/Mid Shift

Position Summary

The ServiceNow Architect will lead the design, governance, and evolution of the ServiceNow platform with a focus on CMDB, Discovery, IT Asset Management (ITAM), Service Mapping, and CSDM. This role is responsible for defining technical strategy, establishing architecture standards, and ensuring scalable, high-quality ServiceNow solutions that support enterprise operations.

Responsibilities

• Define and maintain the technical roadmap for ServiceNow CMDB, Discovery, ITAM, and Service Mapping.


• Design and govern CMDB architecture, data models, relationships, and CSDM alignment.


• Establish governance standards for data quality, access controls, lifecycle management, and compliance.


• Develop strategies to improve CMDB data accuracy through reconciliation, normalization, and automation.


• Provide architectural leadership for integrations, platform modernization, and technical debt reduction.


• Collaborate with product owners, architects, and delivery teams to ensure platform alignment and scalability.


• Review solution designs and provide technical guidance for platform enhancements and implementations.


• Support enterprise integration strategies using APIs and other integration technologies.


• Drive adoption of ServiceNow best practices and emerging platform capabilities.


• Mentor developers, administrators, and platform team members on architecture standards and platform capabilities.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.


• 7+ years of ServiceNow experience, including architecture and solution design responsibilities.


• Strong expertise in CMDB, Discovery, ITAM, Service Mapping, and CSDM.


• Experience designing ServiceNow integrations using APIs and integration frameworks.


• Experience establishing platform governance, data quality standards, and operational processes.


• Knowledge of ITSM processes and enterprise service management best practices.


• Experience with Azure, Azure DevOps, and enterprise cloud environments.


• Strong stakeholder management, communication, and leadership skills.


• ServiceNow Certified System Administrator and Certified Implementation Specialist certifications preferred.


• Experience supporting large-scale ServiceNow implementations and platform transformations.