Service Support Specialist

Evolution

Cebu City

On-site

PHP 379,000 - 469,000

Full time

11 days ago

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Benefits offered by this job

HMO coverage

Free gym

Weekly fruit supply

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Job summary

Evolution Cebu, powered by One Visaya Gaming, is seeking a Customer Support/Technical Helpdesk specialist to maintain smooth operations on the gaming floors and provide professional service to players.

You will handle real-time incidents across hardware, software, and connectivity, prepare shift reports, and work rotating shifts with a night differential. Filipino candidates with strong English and basic MS Office skills are encouraged to apply.

Qualifications

Strong understanding of gaming concepts and mechanics.
Minimum of 2 years of Technical Support experience.
Quick thinking and attention to detail.
Analytical skills and multi-tasking.
Ability to work under pressure and make decisions in stressful situations.
Ability to work different shifts.
Good English skills (both verbal and written).
Basic PC software knowledge and excellent command of Microsoft Office products in particular.

Responsibilities

Ensure that all tables are operational without interruptions.
Handle all real-time incidents on the gaming floors related to the following components of operations: hardware, software, and connection.
To fix game irregularities on the tables: Game Presenters’ mistakes and software issues.
To prepare shift reports for the Management.

Skills

Gaming concepts

Technical support

English skills

MS Office

Tools

Microsoft Office

Job description

Evolution is a market-leading Swedish company, founded in 2006 and listed on Nasdaq Nordic (EVO). We are global developer and provider of innovative products and services for online casino entertainment.

Our integrated B2B solutions ensure that our clients deliver an unrivalled online entertainment experience to players worldwide. As an award-winning digital powerhouse, we continue to expand our portfolio of leading brands, including Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel.

With over 22,000 employees across 40+ sites, our teams work in diverse fields such as Product Innovation, Software Development, Game Presenting & Hosting, IT Support, Facility & Studio Operations, and other sup- port services. At Evolution, our dynamic and creative environment provides exceptional opportunities for both personal and professional growth.

Here in the Philippines, Evolution Cebu, powered by One Visaya Gaming, officially entered the market in 2025 with the goal of becoming one of the biggest and best employers in the industry.

Are you open to new opportunities? Eager to gain valuable experience? Ready to take on new challenges?

Job Description

We are looking for someone to deal with diﬀerent tasks assigned for the duration of the shift and provide professional service to the customers.

Key Responsibilities

Ensure that all tables are operational without interruptions.
Handle all real-time incidents on the gaming ﬂoors related to the following components of operations: hardware, software, and connection.
To fix game irregularities on the tables: Game Presenters’ mistakes and software issues.
To prepare shift reports for the Management.

Qualifications

Strong understanding of gaming concepts and mechanics is highly preferred.
Minimum of 2 years of Technical Support experience.
Quick thinking and attention to detail.
Analytical skills and multi-tasking.
Ability to work under pressure and make decisions in stressful situations.
Ability to work different shifts.
Good English skills (both verbal and written).
Basic PC software knowledge and excellent command of Microsoft Oﬃce products in particular.

Shift Schedule

The position requires availability for a shifting schedule, consisting of six (6) working days and two (2) rest days, rotating between morning, afternoon, and night shifts.
A night differential is provided for night shift assignments.

Salary Package