Gaming Operations Support Specialist - Night Shift

Evolution

Cebu City

On-site

PHP 379,000 - 469,000

Full time

12 days ago

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Benefits offered by this job

HMO coverage

Free gym

Weekly fruit supply

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Job summary

Evolution Cebu, powered by One Visaya Gaming, is seeking a Customer Support/Technical Helpdesk specialist to maintain smooth operations on the gaming floors and provide professional service to players.

You will handle real-time incidents across hardware, software, and connectivity, prepare shift reports, and work rotating shifts with a night differential. Filipino candidates with strong English and basic MS Office skills are encouraged to apply.

Qualifications

Strong understanding of gaming concepts and mechanics.
Minimum of 2 years of Technical Support experience.
Quick thinking and attention to detail.
Analytical skills and multi-tasking.
Ability to work under pressure and make decisions in stressful situations.
Ability to work different shifts.
Good English skills (both verbal and written).
Basic PC software knowledge and excellent command of Microsoft Office products in particular.

Responsibilities

Ensure that all tables are operational without interruptions.
Handle all real-time incidents on the gaming floors related to the following components of operations: hardware, software, and connection.
To fix game irregularities on the tables: Game Presenters’ mistakes and software issues.
To prepare shift reports for the Management.