Service Specialist

Auctane; Taguig; On-site; PHP 268,000 - 469,000; Full time

Benefits offered by this job

Health insurance

Bonuses and incentives

Meal and clothing allowance

Paid time off

Job summary

Auctane is seeking a Service Specialist I in the Philippines to support operations with high accuracy, data entry, and customer communications using Salesforce.

The role focuses on multitasking across processes, leveraging Microsoft Office and internal systems, with attention to detail, reliable attendance, and strong typing.

Qualifications

• High School Diploma required.
• 1+ years of administrative, clerical, data entry, or internal operations experience required.

Responsibilities

• Perform daily clerical tasks, precise data entry, ticket routing, and record management across internal operations databases with zero-to-minimal errors.
• Master and execute multiple core operational processes (e.g., tracking, issue resolution, customer inquiry routing, and carrier communication) with high accuracy.
• Pivot rapidly between processes to meet real-time volume demands and provide balanced support across teams.
• Efficiently input data and manage multiple tasks using fast, accurate typing skills.

Skills

Typing speed

Data entry

Microsoft Office

Salesforce

Communication

Time management

Education

High School Diploma

Tools

Salesforce

MS Office

Job description

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes.

About the role

Operating in a fast-paced environment, this role requires high computer literacy and strong administrative, clerical, and data entry skills. The Specialist will manage multiple distinct operational processes, demonstrate strong multitasking capabilities, learn a suite of software tools, and maintain high process flexibility to jump between tasks seamlessly based on operational demand. Strict attention to detail, rapid typing speed with high accuracy, exceptional communication, and dependable attendance are critical to success.

About the team

The Service Specialist I position is designed to be an integral part of the Operations – Business Services Teams. This position focuses on providing level‑one support for customers by focusing on continuous improvement, efficiency, and providing a consistent level of service for customers and support for the Operations – Business Services Teams .

What will you be doing?

• Administrative, Clerical & Data Entry: Perform daily clerical tasks, precise data entry, ticket routing, and record management across internal operations databases with zero-to‑minimal errors.
• Multi-Process Execution: Master and execute multiple core operational processes (e.g., tracking, issue resolution, customer inquiry routing, carrier communication) while maintaining high accuracy and service levels.
• Task & Process Flexibility: Pivot and shift rapidly between different processes as real‑time volume demands change, ensuring balanced support across the Operations – Business Services Teams .
• High-Volume Multitasking & Typing: Efficiently input data and handle multiple tasks, ticket threads, and active workflows concurrently using fast and accurate typing skills.
• Tool & Computer Literacy: Demonstrate proficiency across internal software tools, Microsoft Office applications, and Salesforce to navigate digital workflows efficiently.
• Attention to Detail: Ensure rigorous quality control and accuracy in data entry, customer logs, system updates, and task resolution to prevent service disruptions.
• Communication & Support: Maintain clear, concise, and professional written and verbal communication daily with customers, internal teams, and carrier partners using proper Salesforce macros, templates, and flows.
• Time Management & Show Rate: Maintain dependable attendance and exercise effective time management and organization to meet daily operational schedule demands.

What are we looking for?

• Education: High School Diploma required .
• Experience: 1+ years of administrative, clerical, data entry, or internal operations experience.

What will make you stand out?

• Typing Speed & Accuracy: Fast typing speed paired with high accuracy for efficient data entry and ticket management.
• Computer & Tech Literacy: Strong proficiency in navigating multiple computer applications, internal systems, Microsoft Office programs, and Salesforce platforms.
• Administrative & Clerical Expertise: Proven experience in administrative duties, high-volume data entry, document control, and record maintenance.
• Process Flexibility & Agility: Ability to switch priorities and workflows fluidly on short notice across different operational processes.
• Multitasking & Time Management: Strong organizational skills to prioritize tasks, meet deadline expectations, and multitask effectively within individual processes.
• Attention to Detail: High level of precision in reviewing data, entering records, and following procedural guidelines.
• Communication Skills: Excellent written and verbal communication skills for daily interaction with internal teams, carriers, and clients.
• Show Rate & Reliability: Excellent track record of punctual attendance, dependability, and adherence to work schedules.

The Tech

• Internal systems
• Microsoft programs

What do we offer?

1. Health & Well-being

Auctane prioritizes the health and well-being of our employees and their families.

• Tiered Maximum Benefit Limit (MBL) based on job level.
• Comprehensive coverage for the employee and up to two (2) dependents.
• Access to confidential counseling and support services for mental health and personal challenges.
• Initiatives and resources designed to promote physical and mental well‑being.

2. Financial Security & Compensation Enhancements

We offer benefits aimed at providing financial stability and enhancing your overall compensation.

• Financial protection for your loved ones.

Accidental Death and Dismemberment (AD&D) Insurance

• Additional financial protection in the event of accidental death or dismemberment.

Meal and Clothing Allowance

• Up to 3,000 PHP per month for meal and clothing expenses.

Bonuses and Supplemental Income

• Opportunity to earn extra wages through company contests and incentives.

3. Time Off & Work-Life Balance

Auctane recognizes the importance of rest and personal time for a healthy work‑life balance.

• 15 paid vacation days per year, with additional days increasing with tenure.
• 15 paid sick days per year.
• Observation of statutory national and local holidays.
• Supportive leave in times of personal loss.

4. Professional Development & Recognition

We invest in your continuous growth and acknowledge your contributions to Auctane's success.

• Support for continuous learning and professional development.
• Incentives for recommending great talent to join the team.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Auctane ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.