Service Support Representative

Schneider Electric; Cavite City; On-site; PHP 279,000 - 390,600; Full time

Job summary

Schneider Electric in Cavite City is seeking a Service Support Representative to manage vehicle service requests. This role involves tracking requests, communicating with stakeholders, and performing data entry in vehicle management systems.

The ideal candidate holds a Bachelor's Degree, has 3-5 years of experience, and is comfortable working during US business hours in a hybrid setup. Strong communication and data analysis skills are essential for success in this position.

Qualifications

• 3-5 years of related experience in operational support and customer service.
• Comfortable with data analysis and reporting responsibilities.
• Strong decision-making skills with an understanding of business operations.

Responsibilities

• Review and track incoming requests related to vehicle services.
• Communicate with stakeholders regarding request statuses.
• Perform data entry into vehicle management systems.

Skills

Verbal communication

Written communication

Data analysis

Proficiency in Microsoft 365

Self-driven/motivated

Prioritization skills

Education

Bachelor's Degree

Job description

Service Support Representative

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

What will you do?

• Reports to the Field Services Support Manager.
• Review incoming requests related to vehicle service, fuel cards, insurance cards, toll transponders, repairs, registrations, and other routine requests.
• When needed, seek clarification of any service requests from the appropriate party (vehicle driver, manager of a vehicle driver or other authorized program participant)
• Perform regular tracking of requests to confirm committed schedules are maintained.
• Elevate non-standard requests to the manager or leader for further review.
• Keep key stakeholders updated regarding the status of their requests.
• Perform required data entry of key information into the related vehicle management software systems.
• Handle actions and reporting for vehicle regulatory compliance and safety programs.
• Assist with data collection and reporting.
• Provide periodic reporting and basic analysis of established key performance indicators (KPIs).
• Contact vehicle drivers and managers when vehicle maintenance is not performed.
• Contact vehicle drivers and managers to resolve vehicle registration issues.

Who would be successful?

• Must possess a Bachelor's Degree
• Must be willing to work during US Business Hours.
• Must be willing to work on a hybrid setup in Rosario, Cavite
• 3-5 years of related experience
• Strong verbal and written communication skills.
• Ability to prioritize activities
• Self-driven / motivated individual.
• Comfortable with data analysis
• Sound decision making, and prioritization skills.
• Understanding of general business operations including operational support and customer service.
• Proficient with Microsoft 365 (Word, Excel, Outlook)

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.