Operations & Scheduling Coordinator

Smart Outsourcing Solution; Manila; On-site; PHP 2,819,000 - 3,903,000; Full time

Job summary

Smart Outsourcing Solution is seeking an organized Operations & Scheduling Coordinator to manage daily job scheduling, customer communication, and coordination of field technicians for Australian operations.

You will handle scheduling, liaise with customers by phone, coordinate electricians and refrigeration mechanics, and maintain job management records while preparing quotes and documentation as needed.

Qualifications

• Exceptional spoken English is our highest priority and candidates must communicate fluently with Australian customers and tradespeople.
• Excellent telephone manner, clear pronunciation and strong listening skills.
• Assertive, professional communication and ability to coordinate busy field technicians.
• Previous experience in scheduling, customer service or operations coordination.
• Highly organised and proactive with strong computer and software skills.

Responsibilities

• Scheduling installations, service calls and maintenance jobs.
• Communicating directly with Australian customers by telephone.
• Coordinating electricians and refrigeration mechanics, obtaining job updates and ETAs.
• Ordering materials and coordinating supplier deliveries.
• Managing schedules and updating job management software.
• Preparing basic quotes, customer emails and documentation.
• Following up on outstanding work and assisting with administration.

Skills

Fluent English

Scheduling

Customer service

Telephone communication

Independent work

Tools

Job management software

Job description

About the Company

We are two established trade businesses in regional Victoria, Australia, specialising in solar, batteries, electrical, air conditioning and commercial refrigeration.

We are seeking a confident, highly organised Operations & Scheduling Coordinator to manage daily job scheduling, customer communication and coordination of our field technicians.

Key Responsibilities

• Scheduling installations, service calls and maintenance jobs.
• Communicating directly with Australian customers by telephone.
• Coordinating electricians and refrigeration mechanics, obtaining job updates and ETAs.
• Ordering materials and coordinating supplier deliveries.
• Managing schedules and updating job management software.
• Preparing basic quotes, customer emails and documentation.
• Following up on outstanding work and assisting with administration.

Essential Requirements

• Exceptional spoken English is our highest priority. Candidates must communicate fluently, naturally and confidently with Australian customers and tradespeople.
• Excellent telephone manner, clear pronunciation and strong listening skills.
• Assertive, professional communication style with the confidence to coordinate busy field technicians.
• Previous experience in scheduling, customer service or operations coordination.
• Highly organised, proactive and able to work independently.
• Strong computer and software skills.
• Experience working with Australian trade or field service businesses is highly regarded.

We are prepared to offer above-market remuneration for an outstanding candidate with exceptional English communication skills and the right personality.

Ideal Candidate

A confident, personable and organised individual who communicates naturally with Australians, builds rapport quickly and is comfortable taking ownership of daily scheduling and coordination.