Service Sales Specialist | Endoscopy

Fujifilm Philippines Inc.; Philippines; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Fujifilm Philippines Inc. is seeking a Service Sales Specialist to drive revenue from service contracts, preventive maintenance, spare parts and after-sales solutions for ENDOSCOPY equipment.

You will build strong relationships with hospitals and clinics, collaborate with service engineers, and develop customised proposals that align offerings with client needs and hospital goals. The role also involves market insights, forecasting, and contributing to strategic planning.

Qualifications

• Bachelor's degree required.
• 2-3 years of service sales experience in medical devices, healthcare solutions or endoscopy services.
• Strong knowledge of endoscopy equipment and service operations.
• Strong customer service skill background with excellent communication and negotiation skills.
• Flexible approach to work and be prepared to work extra hours as required.
• Willing to take on challenging assignment.
• Team player, but willing to accept responsibility.
• Positive attitude, enthusiastic and honest.

Responsibilities

• Promote and sell service contracts, upgrades spare parts and value added services for Endoscopy equipment.
• Develop new business opportunities with hospitals, diagnostic centers and clinics.
• Prepare and present customised proposals and quotations based on client needs.
• Achieve assigned service sales target and expand company's service footprint in the healthcare market.
• Build and maintain long term relationships with key decision makers including Biomed engineers, radiology heads and hospital administrators.
• Conduct regular client visits and courtesy calls to ensure satisfaction with existing services.
• Handle customer inquiries, complaints and escalations in coordination with service team.
• Support service team in contract renewals, warranty conversions and upselling opportunities.
• Collaborate with Marketing team for promotions, events and customer education programs.
• Provide market insights and customer feedback to management for strategic planning.
• Maintain accurate records of service sales activities, pipeline and forecast in Kinstone system.

Skills

Endoscopy equipment knowledge

Customer relationship management

Negotiation skills

Communication skills

Sales experience

Education

Bachelor's degree

Tools

Kinstone system

CRM software

Job description

The Service Sales Specialist is responsible for driving sales growth of service contract , preventive maintenance spare parts and after sales solution for ENDOSCOPY equipment. The role involves building strong customer relationships, understanding client needs , and ensuring that service offerings align with hospital clinic operational goals. The specialist works closely with service engineers to deliver customer satisfaction and achieve revenue targets.

KEY RESPONSIBILITIES

Sales and Business Development

• Promote and sell service contracts, upgrades spare parts and value added services for Endoscopy equipment.
• Develop new business opportunities with hospitals , diagnostic centers and clinics.
• Prepare and present customised proposal and quotations based on client needs.
• Achieve assigned service sales target and expand company's service footprint in the healthcare market.

Customer Relationship Management

• Build and maintain long term relationships with key decision makers including Biomed engineers, radiology heads and hospital administrators.
• Conduct regular client visits and courtesy calls to ensure satisfaction with existing services.
• Handle customer inquiries, complaints and escalations in coordination with service team.

Collaboration and Support

• Work closely with service engineers to understand technical issues and translates them into value proposition for customers.
• Support service team in contract renewals, warranty convertions and upselling opportunities.
• Collaborate with Marketing team for promotions, events and customer education programs.

Market Intelligence and Reporting

• Provide market insights and customer feedback to management for strategic planning.
• Maintain accurate records of service sales activities, pipeline and forecast in Kinstone system.

QUALIFICATIONS

1. Bachelors degree
2. Minimum 2-3 years of service sales experience in medical devices, healthcare solutions or endoscopy services.
3. Strong knowledge of endoscopy equipment and service operations.
4. Strong customer service skill background with excellent communication and negotiation skills.
5. Flexible approach to work and be prepared to work extra hours as and when required
6. Willing to take on challenging assignment.
7. Team player, but willing to accept responsibility
8. Positive attitude , enthusiastic and honest
9. Able to participate in a successful committed and highly motivated team.
10. Computer Literate
11. Excellent verbal and written communication skills.