Service Quality & Compliance Manager

TASQ Staffing Solutions; Makati; On-site; PHP 446,400 - 669,600; Full time

Job summary

A healthcare staffing firm is seeking a Service Quality Assurance Manager in Makati. This role involves leading the development of quality policies and operational guidelines, managing internal audits, and ensuring compliance with service standards. Ideal candidates hold a Bachelor's degree in a related field and possess strong analytical and coaching skills. This is a full-time role with significant responsibilities in enhancing patient care operations and service quality.

Qualifications

• Certification or training in quality management, auditing, or service-process improvement is an advantage.
• Comprehensive understanding of process documentation, service standards, and audit methodologies.
• Knowledge of healthcare or hospitality operations and familiarity with patient or customer experience programs is preferred.

Responsibilities

• Lead the development and documentation of policies, procedures, and operational guidelines.
• Manage internal quality audits and support external certifications.
• Collaborate with teams to ensure service delivery meets quality benchmarks.

Skills

Analytical skills

Coaching skills

Interpersonal skills

Report writing

Presentation abilities

Education

Bachelor's degree in healthcare administration, quality management, hospitality management or related field

Job description

A healthcare staffing firm is seeking a Service Quality Assurance Manager in Makati. This role involves leading the development of quality policies and operational guidelines, managing internal audits, and ensuring compliance with service standards. Ideal candidates hold a Bachelor's degree in a related field and possess strong analytical and coaching skills. This is a full-time role with significant responsibilities in enhancing patient care operations and service quality.