Service Owner

DSV Road GmbH; Parañaque; On-site; PHP 1,200,000 - 1,600,000; Full time

Job summary

DSV – Global transport and logistics is seeking a Service Owner in the Finance IT domain. The role focuses on end-to-end lifecycle management of IT services, ensuring stable maintenance and strategic alignment with stakeholders.

The Service Owner will work to optimize service performance, manage KPIs, and collaborate with Group Finance, Global IT, and country teams. Strong ITIL, SAP knowledge, and communication skills are essential for success.

Qualifications

• Proven experience in IT service management (ITIL framework).
• +3 years of SAP knowledge or +5 years in other Finance Applications.
• Excellent verbal and written communication skills.
• Strong stakeholder management and negotiation abilities.

Responsibilities

• Define the service roadmap aligned with business goals.
• Monitor service health through KPIs, SLAs, and OLAs.
• Plan and manage service windows and release processes.
• Ensure compliance with security standards and regulatory requirements.
• Drive continuous service improvement and cost optimization.

Skills

IT service management

ITIL framework

Stakeholder management

SAP knowledge

Finance applications

Communication skills

Problem solving

Team collaboration

Tools

ServiceNow

Job description

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If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job title

Service Owner

Area

Platform Services – Finance IT – Group & Enterprise Applications - Global IT

Reporting line

Purpose of the job/ Overall responsibility

The Service Owner is accountable for the end-to-end lifecycle, performance, and strategic alignment of specific IT services with stakeholders and ensures stable maintenance, while following DSV processes and DSV governance.

We work to create a healthy work environment for our team members and focus on competence development, corporation and continuous development and motivation.

Key Tasks

Team Player:

• Good navigation skills both within the Finance IT area but also with our main stakeholders like Business, Compliance, Project Management and Change Management teams.
• Ensure a good work environment in the team

Operational Oversight:

• Monitor service health through KPIs, managing SLAs and OLAs to ensure quality and reliability.
• Plan and manage individual service windows
• Define the service roadmap, ensuring it aligns with business goals and remains sustainable.
• Proactively identify opportunities for service enhancement, efficiency, and cost optimization.
• Ensure compliance with security standards, policies, and regulatory requirements.
• Safeguard our applications and challenge processes etc.
• Make sure processes are updated and documented

Internal working
relations

Key Stakeholders:

• Group Finance functions
• Global IT functions
• Country and internal department teams
• SAP Basis
• Release & Change Management
• “External” Basis Support
• Works closely with Delivery Managers and other Finance IT team leads
• Excellent verbal and written communication skills
• Proven experience in IT service management (ITIL framework)
• +3 years of SAP knowledge or +5 years in other Finance Applications
• Good understanding of technical operations and release processes.
• Good understanding of transport methodology.
• Understanding of the specific infrastructure, applications, or technology involved
• Experience in ServiceNow
• Process oriented with an eye for details
• Strong interpersonal and communication skills: Able to communicate effectively verbally and in writing, build relationships, and collaborate with team members across locations.
• Analytical and process-oriented: Demonstrates strong finance systems knowledge, analytical thinking, problem-solving, and a focus on driving tasks to completion.
• Adaptable and resilient: Works well under pressure, thrives in multi-task and changing environments, and can perform independently with minimal direction.
• Team-focused and proactive: Supports a collaborative, team-oriented environment while taking initiative, proactively communicating, and adapting to evolving company needs.
• Ability to analyze metrics and reports to drive improvements.
• Strong stakeholder management, negotiation, and ability to translate technical concepts for business users

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Job area: ITIL - Product, Service & Process Owner