IT Developer - Service Now

DSV Road GmbH; Parañaque; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

DSV Road GmbH seeks a ServiceNow Developer to join the Global IT team. You will drive standard development on the ServiceNow platform and help define customer service catalogs in line with DSV standards.

Strong communication, ITIL experience, and stakeholder management are essential as you collaborate across sales, service lines, and onboarding of new customers in a global matrix organization.

Qualifications

• 2 years of practical ServiceNow experience.
• Certified ServiceNow courses and at least 3 years of professional work experience within process management.
• Experience working in a corporate environment following ITIL processes; ITIL 4 certification preferred.
• Proficiency at stakeholder management
• Understanding of working in an international environment with different cultures
• Positive attitude and high motivation
• Strong communication and presentation skills
• Fluent English (written and spoken)

Responsibilities

• Development according to governance core ITSM ITIL processes (Incident, Problem, Change, Event, Request fulfilment and service catalogue)
• Cooperation with service owners about development of new services and maintenance of existing services
• Documentation of process and procedures in ServiceNow
• Participation in projects, especially onboarding of new customers
• Communication about the service request catalogue to internal and external stakeholders

Skills

Fluent English

Stakeholder management

Communication skills

Presentation skills

Education

ITIL 4 certification

ServiceNow certification courses

Tools

ServiceNow

ITIL

Job description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

ServiceNow Developer

As our new ServiceNow Developer you will primarily be working in the Enterprise Service Management (ESM) team but will be expected to be able to take on the stakeholder management role out in the business if needed.

ServiceNow Developer

As ServiceNow Developer you will – along with the ESM team – be overall responsible for DSV standard development in our ServiceNow platform. You will also help define and maintain the individual customer service request catalogues, ensuring that they are compliant with DSV standards.

We have a high attention on transparency from “what is sold and what is delivered”, so a high degree of cooperation between internal parties such as sales and service lines can be expected. For that reason, in particular good communication and coordination skills are key.

Typical tasks within ServiceNow Developer:

• Development according to governance core ITSM ITIL processes (Incident, Problem, Change, Event, Request fulfilment and service catalogue)
• Cooperation with service owners about development of new services and maintenance of existing services
• Documentation of process and procedures in ServiceNow
• Participation in projects, especially onboarding of new customers
• Communication about the service request catalogue to internal and external stakeholder

As ServiceNow Developer you will play a vital part both in relation to our customers and internally in Global IT. We are focused on customer requests and process optimization within all our processes.

You will be working in global matrix organization, possessing the ability to gain respect from across the organization and being able to demonstrate business results, where high level of independence & individual initiative combined with a high degree of personal drive to ensure market share and development of DSV business with the customer is expected.

General qualifications and experience

We expect you to have an outgoing and positive personality that enables you to cooperate with different parts of the organization.

You are flexible and take initiative to ensure you meet your results and have preferably already proven this in previous positions.

Further we expect:

• Practical experience (preferably 2 years) in ServiceNow is required
• Certified ServiceNow courses and minimum 3 years of professional work experience within process management
• Experience working in a corporate environment following ITIL processes. Preferably you have a ITIL 4 certification.
• Proficiency at stakeholder management
• Understanding of what it means to work in an international environment with different cultures
• Positive attitude including high motivation skills
• Strong communication and presentation skills
• Fluent English (written and spoken)

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.