Team Lead - Operational Services, Ocean & Air Freight

DSV Road GmbH; Parañaque; On-site; PHP 540,000 - 660,000; Full time

Job summary

DSV is seeking a Team Lead – Operational Services for Ocean & Air Freight to manage account activities and oversee Control Towers tasks. The role requires driving process improvements, monitoring performance against SLA, and coordinating with stakeholders to ensure efficient execution.

The ideal candidate will have a degree in logistics or related field, fluency in English, and experience with freight forwarding or shared services.

Qualifications

• Bachelor's degree in logistics, business, or related field.
• Experience in Shared Service Center or Freight Forwarding is preferred.
• Fluent in English (written and spoken).

Responsibilities

• Oversee assigned Control Towers tasks and ensure SLA compliance.
• Drive process optimization, accountability, and ownership across teams.
• Monitor performance and prepare/ Present reports to stakeholders.
• Lead continuous improvement initiatives within the team and processes.
• Coach and mentor team members; resolve recurring issues.
• Coordinate with stakeholders and ensure health & safety in operations.

Skills

Leadership

Team coordination

English fluent

Analytical thinking

Problem solving

Education

Bachelor's degree in Logistics/Business

Tools

MS Office

Web-based systems

Job description

Team Lead – Operational Services, Ocean & Air Freight

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

This position is established for managing account related activities for Corporate, Ocean & Air Freight to achieve agreed service levels that includes:

• Rule based working along global standards
• Readiness of mind, concentrated/accurate/reliable mode of operation (functioning)
• Daily complexity tasks handing independently
• Deep dive into existing problems and identify the root causes and addressing it

Operational and Team Management

• Oversee assigned Control Towers tasks
• Strategize to drive process optimization, accountability, and ownership
• Monitor team and individual performance and ensure that performance is within expectation (based on defined SLA)
• Understand control Tower tasks and how this impacts the overall business
• Propose process changes where needed to drive efficiency and improve execution
• Act as an ambassador of BSS MNL ISSC.
• Prepare and present performance report to internal and external stakeholders
• Quality and compliance responsibilities under NDA / attention given to predetermined processes, SOPs
• Work closely with associates and specialist to increase productivity and assist in creating positive working relationships with all stakeholders
• Maintain all areas of Health and Safety relevant to the working environment & staff teams.
• Planning and organization of resources planning and requirements
• Escalation of irregularities to Business Support Services Manager
• Perform weekly coaching with associates and specialists
• Take the lead to help resolve reoccurring issues
• Drive continuous improvement of the team and related processes.
• Work under the direction of superiors
• Drives completion of tasks and processes within agreed SLA to leaders and members
• Proactively find means to deliver and raise the performance of the teams managed
• Actively engage with relevant Stakeholders and conduct regular touchpoints

Team Leadership & Coaching

• Create an environment orientated to trust, open communication, creative thinking, and cohesive team effort.
• Motivate and inspire team members
• Lead by setting a good example (role model) – behavior consistent with words
• Facilitate problem solving and collaboration
• Intervene when necessary to aid the group in resolving issues
• Help keep the team focused & on track
• Ensure to meet KPI Targets
• Implementation support (off- / on-site) for the migration of accounts under Control Tower function
• Resolution of issues on operational level and address employee performance & conduct as needed

Function – Market & Industry Knowledge / Business Acumen / Process Working

• Graduate or bachelor's degree (any course)
• Operational Knowledge of Freight Forwarding (All ship modes), SCM, Logistics
• Knowledge of continuous improvement methodology
• Experience with the use of web-based systems and MS Office in general
• Intermediate or advanced excel skills is required
• Demonstrates strong leadership being leader of leaders and ability to motivate teams
• Analytical and decision-making capabilities
• Ability to adapt to change and in a diverse environment and culture
• Ability to work under pressure and foster resilience

Educational Background / Work Experience

• Commercial / forwarding business education or work experience
• Work experience in Shared Service Center or Freight Forwarding
• Fluent in English is mandatory (written and spoken)
• Local language

Computer Literacy

• Good Know How in MS-Office applications
• Good Know How in web-based applications / Internet
• Knowledge in Supply Chain Applications is a plus
• Intermediate Excel Skills

Decision Making Authority

• Self-organization of the own working space and the tasks assigned under the operational requirements
• Responsible delegating of various tasks within the area of responsibility

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.