Senior Service Delivery Lead — 24/7 Dispatch & Ops

Origo BPO (Phils) Limited, Inc.

Mabalacat

Híbrido

PHP 1.200.000 - 1.800.000

Jornada completa

Hace 5 días

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Descripción de la vacante

Origo BPO (Phils) Limited, Inc. is seeking a Service Delivery Manager to oversee a portfolio of Service Operations accounts, including dispatch, work order management, service desk, and inbound customer service.

The role supports extended hours or 24/7 coverage and ensures timely dispatch, resolution, and clean handovers across shifts. You will lead Team Managers, drive delivery standards, and own end-to-end incident and escalation processes, while maintaining client relationships at operational

Formación

Bachelor's Degree or equivalent work experience.
Experience leading 24/7 service operations in a BPO/shared-services setting.
Strong leadership and coaching capabilities; proven stakeholder management.

Responsabilidades

Set delivery standards across the portfolio with weekly review cadence.
Lead, develop and performance-manage Team Managers for each account/shift.
Own the shift model for day, evening, and overnight coverage and after-hours.
Maintain relationships with client dispatch leads, service managers, and operations POCs.
Sponsor CI projects: intake cleanup, queue automation, handover standards.