Service Operations Manager - Elavator

QuickStart Solutions; Makati; On-site; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Government Mandated Benefits

Company Equipment

Company Equipment

Job summary

A service-oriented company in Makati is seeking an experienced individual to manage customer/client information and lead a team of supervisors and field technicians. The role involves achieving customer satisfaction, developing strong relationships, and implementing operational initiatives for success. Candidates should have 5-8 years of relevant experience, P&L management experience, and preferably a background in the elevator industry. Proficiency in Microsoft applications, especially Excel, is essential.

Qualifications

• 5–8 years of relevant work experience, preferably in the elevator industry.
• P&L management experience for an industrial company.
• Six Sigma certification or equivalent is an advantage.
• Proven ability to manage projects and user testing
• Focused on results, customer-oriented, and a strong team player

Responsibilities

• Manage customer/client information on ongoing repair and maintenance.
• Achieve customer satisfaction and support regional business objectives.
• Develop and maintain strong relationships with key customers.
• Develop and maintain strong commercial relationships with key customers and industry consultants
• Ensure adherence to a customer excellence plan delivering high-quality service and loyalty
• Lead a team of supervisors and field technicians, including objective setting and performance management
• Oversee hiring and onboarding of new supervisors and technicians
• Establish procedures to maintain morale and alignment with company values
• Set expectations for field technician engagement and provide learning opportunities
• Participate in performance reviews and advise on manpower movement
• Lead or participate in service operations meetings and ensure effectiveness
• Provide technical expertise for projects requiring oversight
• Coordinate safety responsibilities with EHS and Quality & BPM Departments

Skills

Project management

Interpersonal skills

Customer-oriented

Results-focused

Team player

Customer focus

Team leadership

Data analysis

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Office

Job description

On-site - Makati 5-10 Yrs Exp Bachelor Full-time

Government Mandated Benefits

13th Month Pay, Pag-Ibig Fund

Company Equipment

Job Description

• Manage customer/client information on ongoing repair, maintenance, and retention of all products in the current portfolio.
• Achieve customer satisfaction and support the strategic business objectives of the region.
• Implement the area operations business plan to support execution of operational initiatives.
• Develop and maintain strong commercial relationships with key customers and influential industry consultants.
• Ensure process adherence to a customer excellence plan that delivers high-quality service and grows customer loyalty.
• Manage, mentor, and lead a team of supervisors and field technicians, including setting objectives, managing performance, and developing skills to meet financial targets and performance KPIs.
• Oversee hiring and onboarding of new supervisors and field technicians.
• Establish procedures and leadership practices to maintain high morale, participative management, and alignment with company values and best practices.
• Set expectations for field technician engagement and provide supervisors with learning opportunities to improve productivity and service quality.
• Participate actively in performance reviews and advise supervisors on manpower movement, including specialists and repair personnel.
• Lead or participate in service operations meetings and ensure they are effective.
• Provide technical expertise for projects requiring additional oversight or intervention.
• Coordinate personnel and product safety responsibilities with EHS and Quality & BPM Departments, including safety training, technical training, and equipment testing.

Qualifications

• 5–8 years of relevant work experience in a similar capacity, with supervisory experience in various assignments, preferably in the elevator industry or another service-oriented business.
• P&L management experience for an industrial company.
• Six Sigma certification or equivalent is an advantage.
• Excellent interpersonal skills with the ability to translate data into actionable insights.
• Proven ability to manage projects and user testing.
• Focused on results, customer-oriented, and a strong team player.

Educational Requirements

• Strong working knowledge of Microsoft applications.
• Advanced proficiency in Microsoft Office, particularly Excel.