Site Based Maintenance Planner

Epiroc Group; Davao City; On-site; PHP 350,000 - 550,000; Full time

Job summary

Epiroc is seeking a Site Based Maintenance Planner in the Philippines to plan service interventions, coordinate with technicians, and ensure timely reporting.

Based onsite in Compostela Valley, the role drives operational efficiency and customer satisfaction through effective scheduling and daily documentation.

Responsibilities

• Plan service interventions based on priority list in order to improve operational efficiency
• Communicate schedules with Service Technicians
• Improve customers' response through effective coordination
• Understand and resolve customer concerns to ensure customer satisfaction.
• Follow up with service jobs and activities assigned.
• Confirm spare parts availability for all assigned jobs.
• To ensure that technicians submit Daily Time sheets, work orders & picking list on daily basis together with other related documents
• Submission of reports in time as per the frequency defined
• Escalation at an appropriate level to resolve customer concerns in order to update the management about daily operations.
• Participate in the maintenance and continuous improvement of our Triple Certification Systems: Health and Safety per ISO 45001:2018 and RA 11058; Environment ISO 14001:2015; Quality ISO 9001:2015

Job description

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Site Based Maintenance Planner

Functional area: Service

Onsite or Remote: Onsite

Country/Region: PH

Location: Compostela Valley, Davao Region, PH, 8806

Company name: Epiroc

Date of posting: Aug 17, 2026

• Plan service interventions based on priority list in order to improve operational efficiency
• Communicate schedules with Service Technicians
• Improve customers' response through effective coordination
• Understand and resolve customer concerns to ensure customer satisfaction.
• Follow up with service jobs and activities assigned.
• Confirm spare parts availability for all assigned jobs.
• To ensure that technicians submit Daily Time sheets, work orders & picking list on daily basis together with other related documents
• Submission of reports in time as per the frequency defined
• Escalation at an appropriate level to resolve customer concerns in order to update the management about daily operations.
• Participate in the maintenance and continuous improvement of our Triple Certification Systems:
  • Health and Safety of all employees, customers, and contractors as your first priority per ISO 45001:2018 and RA 11058
  • Reducing our impact upon the Environment with ISO 14001:2015
  • Consistency in Quality service delivery using ISO 9001:2015

OTHER DUTIES AND RESPONSIBILITIES

• Abide by and perform to the best of your abilities all functions, duties and responsibilities to be assigned by the Company in due course;
• Comply with the orders and instructions given from time to time by the Company through its authorized representatives;
• Perform any other administrative or non-administrative duties as assigned by any representative of the Company from time to time either through direct written order or by oral assignment.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com