Service Operations Associate

Focus Global Inc; Mandaluyong; On-site; PHP 279,000 - 502,000; Full time

Job summary

Focus Global Inc in Manila is seeking a Service Operations Associate to support the Pio Service Department, handling day-to-day operational and administrative tasks, inventory management, and order processing to ensure smooth service delivery. You will coordinate with internal teams and external providers, respond to customer inquiries, and help develop operational reports and dashboards to drive improvements.

A Bachelor's degree and strong communication skills are essential.

Qualifications

• Bachelor's degree required.
• Proficiency in Google Workspace and/or Microsoft Office.
• Excellent communication, organizational, and interpersonal skills.
• Strong analytical and problem-solving abilities with keen attention to detail.
• Ability to multitask and thrive in a fast-paced environment.
• Results-oriented mindset and strong teamwork skills.

Responsibilities

• Provide operational and administrative support to the HF Service Department.
• Coordinate with internal departments, external providers, and suppliers regarding customer concerns and brand requirements.
• Assist in handling customer inquiries, installation requests, service requests, and order processing activities.
• Monitor inventory levels and coordinate with the warehouse and procurement teams to maintain adequate stock availability.
• Develop and maintain operational reports and dashboards to support business decisions.

Skills

Communication

Organizational skills

Interpersonal skills

Analytical thinking

Multitasking

Teamwork

Education

Bachelor's Degree in any field

Tools

Google Workspace

Microsoft Office

Job description

As a Service Operations Associate, you will be part of the Pio Service Department, supporting the day-to-day operational and administrative requirements of the team. You will play a key role in coordinating service operations, managing inventory and order-related processes, and supporting customer and brand requirements, ensuring efficient service delivery and operational excellence

Key Responsibilities

• Service Operations & Coordination
  • Provide operational and administrative support to the HF Service Department
  • Coordinate with internal departments, external providers, and suppliers regarding customer concerns and brand requirements
  • Assist in handling customer inquiries, installation requests, service requests, and order processing activities
• Inventory & Process Management
  • Monitor inventory levels and coordinate with the warehouse and procurement teams to maintain adequate stock availability
  • Track and analyze operational performance metrics and identify opportunities for process improvements
  • Develop and maintain operational reports and dashboards to support business decisions
  • Collaborate with cross-functional teams to implement operational enhancements and ensure alignment with business objectives
  • Support special projects and initiatives as assigned

Qualifications

Must-Have

• Bachelor's Degree in any field
• Proficiency in Google Workspace and/or Microsoft Office applications
• Excellent communication, organizational, and interpersonal skills
• Strong analytical and problem-solving abilities with keen attention to detail
• Ability to multitask and thrive in a fast-paced environment
• Results-oriented mindset and strong teamwork skills

Nice-to-Have (Optional but recommended!)

• Experience in operations, customer service, administrative support, or related functions
• Knowledge of inventory management and reporting processes
• Experience using reporting tools, dashboards, or data analysis platforms

Open to

• Setup: Full onsite
• Work schedule: Monday to Friday or Tuesday to Saturday

Why Join Us?

• Gain exposure to premium global brands and customer service operations
• Develop hands-on experience in service operations, inventory management, and cross-functional coordination
• Build valuable analytical, operational, and stakeholder management skills
• Enjoy opportunities for continuous learning and career growth within Focus Global