Service Operations and Controls Manager

Krypton International Resources Sales and Services Inc.; Lapu-Lapu; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Krypton International Resources Sales and Services Inc. is seeking a Service Operations and Controls Manager to oversee the financial, schedule, and documentation control of its service and project portfolio.

You will ensure mobilization readiness, track execution, and close projects with complete records and reconciled costs. You will lead the Project Support Coordinator and the Service Admin & Resource Coordinator, delivering timely visibility on cost, risk, and project status to management.

Qualifications

• Bachelor's degree in a related field.
• 6–8 years in project controls, PMO, or operations control.
• 2–3 years of supervisory or managerial experience.
• Strong cost control and profitability monitoring capabilities.
• Experience with project dashboards and management reporting.
• Proficient in ERP/SAP, Excel, and Smartsheet.

Responsibilities

• Financial control: monitor PO value, budget, and variances.
• Review profitability and flag cost exceptions or margin issues.
• Reconcile costs before project closure and provide financial alerts.
• Track milestones, dependencies, and customer-required dates.
• Maintain service portfolio dashboards and management reports.
• Oversee project intake, readiness reviews, and closure documentation.

Skills

Project controls

Cost control

Budget variance analysis

Risk tracking

Dashboard development

Management reporting

Data accuracy

Team leadership

Education

Bachelor's degree in Engineering/Business/PM/Operations/Finance

Tools

ERP/SAP

Smartsheet

Excel

Job description

Service Operations and Controls Manager

Department: Service / Project Operations
Employment Type: Full-time, Regular

About the Role

We are looking for a Service Operations and Controls Manager to oversee the financial, schedule, and documentation control of our service and project portfolio. You will make sure projects are ready before mobilization, tracked through execution, and formally closed with complete records and reconciled costs. You will lead the Project Support Coordinator and the Service Admin & Resource Coordinator, and give management timely visibility on cost, risk, and project status.

Key Responsibilities

Financial Control

• Monitor project PO value, budget, committed cost, actual cost, and variances.

• Review project profitability and flag significant cost exceptions or margin deterioration.

• Make sure project costs and financial requirements are reconciled before formal closure.

• Provide management with timely cost and profitability reports and financial exception alerts.

Project Monitoring and Reporting

• Track project progress, milestones, dependencies, and customer-required dates.

• Identify and elevate critical risks, delays, and exceptions that need management action.

• Maintain accurate Service portfolio dashboards and management reports.

• Give visibility on at-risk, overdue, and pending-closure projects and critical action items.

Project Operations and Process Control

• Oversee project intake and readiness reviews so requirements, owners, timelines, and dependencies are clear before mobilization.

• Ensure applicable projects have work plans, schedules, and the required technical and operational inputs.

• Monitor milestones, actions, risks, and cross-functional requirements throughout execution.

• Ensure formal project closure, including documentation, acceptance, assets and materials, costs, and outstanding actions.

Team Leadership and Continuous Improvement

• Lead and develop the Project Support Coordinator and Service Admin & Resource Coordinator, setting clear work standards and accountabilities.

• Monitor team compliance with project-control, reporting, and data-management standards.

• Analyze recurring delays, cost issues, readiness gaps, and closure problems to find root causes.

• Implement approved process and control improvements and apply lessons learned to Service practices.

Qualifications

• Bachelor's degree in Engineering, Business Administration, Project Management, Operations Management, Accounting/Finance, or a related field.

• At least 6–8 years of experience in project controls, PMO, project administration, project management, operations control, or a related field.

• At least 2–3 years of supervisory or managerial experience.

• Strong understanding of project cost control, budget and variance analysis, project profitability monitoring, schedule and milestone monitoring, and risk and dependency tracking.

• Strong analytical skills in project dashboard development, management reporting, and project readiness assessment.

• Proficient in ERP/SAP, advanced Excel, and Smartsheet.

• High attention to data accuracy, sound judgment in challenging inconsistent information and escalating issues, process discipline, and effective management-level communication.