Service Operations Analyst & Dispatch Coordinator

CNX; Naga; On-site; PHP 300,000 - 540,000; Full time

Job summary

CNX in Cebu City is seeking a Service Call Coordinators/Ticket Analysts to support operational service delivery. The role focuses on analyzing service call workloads, forecasting needs, and coordinating dispatch with installation vendors to optimize resources and response times.

The ideal candidate will possess strong analytical abilities and hands-on experience in scheduling, tracking service calls, and ensuring compliance with safety and procedural guidelines.

Qualifications

• Strong analytical skills and operational acumen.
• Experience with workload analysis and service call management is preferred.
• Excellent coordination with vendors and installation teams.

Responsibilities

• Workload analysis to optimize scheduling strategies and improve efficiency.
• Oversee creation, scheduling, and tracking of service calls ensuring timely resolution and accurate assignment.

Job description

CNX in Cebu City is seeking a Service Call Coordinators/Ticket Analysts to support operational service delivery. The role focuses on analyzing service call workloads, forecasting needs, and coordinating dispatch with installation vendors to optimize resources and response times.

The ideal candidate will possess strong analytical abilities and hands-on experience in scheduling, tracking service calls, and ensuring compliance with safety and procedural guidelines.