Service Call Dispatch & Analytics Specialist

Convergys; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Convergys in Cebu City is seeking a Service Call Coordinator/Ticket Analyst to help optimize service operations through workload analysis and precise call management. You will track workloads, assign and monitor service calls, and coordinate installations with vendors across locations.

Responsibilities include forecasting demand, dispatch optimization, ensuring parts availability with logistics, and maintaining compliance with daily procedures.

Qualifications

• Experience in operations or service management is preferred.
• Strong analytical and scheduling abilities are required.
• Ability to coordinate with vendors and logistics teams.

Responsibilities

• Analyze workload trends to optimize scheduling and efficiency.
• Oversee creation, assignment, and tracking of service calls.
• Coordinate installation schedules and vendor engagements.
• Forecast future service needs and strategically dispatch calls.
• Monitor inventory usage and collaborate with logistics.
• Ensure compliance with daily protocols and safety procedures.

Skills

Workload analysis

Service call management

Forecasting

Dispatch optimization

Vendor coordination

Inventory monitoring

Compliance

Job description

Convergys in Cebu City is seeking a Service Call Coordinator/Ticket Analyst to help optimize service operations through workload analysis and precise call management. You will track workloads, assign and monitor service calls, and coordinate installations with vendors across locations.

Responsibilities include forecasting demand, dispatch optimization, ensuring parts availability with logistics, and maintaining compliance with daily procedures.