Service Officer for Tagbilaran City Bohol

Rural Bank of Angeles; Tagbilaran; On-site; PHP 180,000 - 240,000; Full time

Job summary

Rural Bank of Angeles in the Philippines seeks a branch staff who will supervise cash handling and new accounts, contributing to branch goals and service quality.

You will ensure transactions comply with policies, act as custodian of cash, handle client inquiries, review delinquency daily, and support process improvements to enhance customer service.

Qualifications

• Responsibilities include supervising cash handling and new accounts, and achieving branch goals.
• Handle inquiries and complaints, review delinquency, and cross-sell bank products.

Responsibilities

• Ensure that branch-operating transactions are carried out in accordance to policies and procedures
• Act as primary custodian of cash and all other accountable items
• Exercises delegated limits in approving daily branch transactions
• Identifies risks and sets up controls to prevent potential losses
• Handle client inquiries and complaints
• Evaluates and recommends process change to improve customer service
• Formulate service plans and activities to achieve optimum service quality
• Handles monitoring and maintenance of branch premises and equipment
• Review delinquency on a daily basis
• Solicit accounts and cross-sells bank products and services

Job description

About the role

Exercises supervision over cash and new accounts. Contributes to the achievement of branch goals.

Key responsibilities

• Ensure that branch-operating transactions are carried out in accordance to policies and procedures

• Act as primary custodian of cash and all other accountable items

• Exercises delegated limits in approving daily branch transactions

• Identifies risks and sets up controls to prevent potential losses

• Handle client inquiries and complaints

• Evaluates and recommends process change to improve customer service

• Formulate service plans and activities to achieve optimum service quality

• Handles monitoring and maintenance of branch premises and equipment

• Review delinquency on a daily basis

• Solicit accounts and cross-sells bank products and services