Service Officer for Ligao City Albay

Rural Bank of Angeles; Sipi; On-site; PHP 240,000 - 300,000; Full time

Job summary

Rural Bank of Angeles in the Philippines seeks a branch supervisor to oversee cash handling and new accounts, ensuring adherence to policies and procedures. You will act as custodian of cash and other accountable items, exercising delegated limits to approve daily branch transactions.

The role emphasizes risk control, handling client inquiries, and improving service quality while cross-selling banking products to customers.

Responsibilities

• Ensure that branch-operating transactions are carried out in accordance to policies and procedures
• Act as primary custodian of cash and all other accountable items
• Exercises delegated limits in approving daily branch transactions
• Identifies risks and sets up controls to prevent potential losses
• Handle client inquiries and complaints
• Evaluates and recommends process change to improve customer service
• Formulate service plans and activities to achieve optimum service quality
• Handles monitoring and maintenance of branch premises and equipment
• Review delinquency on a daily basis
• Solicit accounts and cross-sells bank products and services

Job description

About the role

Exercises supervision over cash and new accounts. Contributes to the achievement of branch goals.

Key responsibilities

• Ensure that branch-operating transactions are carried out in accordance to policies and procedures
• Act as primary custodian of cash and all other accountable items
• Exercises delegated limits in approving daily branch transactions
• Identifies risks and sets up controls to prevent potential losses
• Handle client inquiries and complaints
• Evaluates and recommends process change to improve customer service
• Formulate service plans and activities to achieve optimum service quality
• Handles monitoring and maintenance of branch premises and equipment
• Review delinquency on a daily basis
• Solicit accounts and cross-sells bank products and services