Service Manager (Baclaran F.B. Harrison Branch)

China Bank Group; Pasay; On-site; PHP 600,000 - 960,000; Full time

Job summary

China Bank Group is seeking a Service Manager to lead daily branch operations and ensure exceptional customer service in a fast-paced banking environment.

You will balance operational excellence with strong customer engagement, support compliance, and drive branch performance across various units. The role emphasizes leadership, staff development, and cross-selling initiatives within the branch network.

Qualifications

• Bachelor’s degree required or equivalent.
• 3–4 years in branch banking operations.
• Strong persuasion and marketing skills required.
• Service quality management expertise preferred.
• Excellent interpersonal and leadership abilities.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel).

Responsibilities

• Supervise and oversee daily branch operations, ensuring policy compliance.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing efforts by cross-selling bank products and services.
• Ensure staff understand product offerings to meet client needs and branch targets.
• Coordinate with support units and other branches to maintain compliance with bank standards.

Skills

Microsoft Office

Persuasion

Interpersonal skills

Leadership

Marketing skills

Education

Bachelor’s degree

Job description

Permanent

Job Description

About You and the Role

As a Service Manager, you are a key leader in ensuring the branch operates efficiently and delivers exceptional service to clients. You thrive in a fast-paced banking environment, balancing operational excellence with strong customer engagement. Your role is critical in maintaining compliance, supporting marketing initiatives, and driving branch performance.

What You’ll Be Doing

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing efforts by cross-selling bank products and services.
• Ensure staff members understand product offerings to meet client needs and achieve branch targets.
• Coordinate with support units and other branches to maintain compliance with bank standards.

What Success Looks Like

• Smooth and efficient branch operations with zero compliance issues
• High staff engagement and understanding of products and services
• Achievement of branch targets in customer satisfaction, revenue, and operational metrics
• Strong collaboration across teams and adherence to bank policies

Qualifications We Value

• Bachelor’s/College Degree holder
• 3–4 years in branch banking operations
• Strong persuasion and marketing skills
• Service Quality Management expertise
• Excellent interpersonal and leadership abilities
• Proficiency in Microsoft Office (Word, PowerPoint, Excel)

Job Snapshot

Updated Date

11-05-2026

Job ID

JOB_1149

Department

Location