Service Manager (Baclaran F.B. Harrison Branch)

Chinabank PH; Parañaque; On-site; PHP 300,000 - 500,000; Full time

Job summary

Chinabank PH in Metro Manila is seeking a Service Manager to lead daily branch operations, ensuring efficiency and exceptional client service.

You will balance compliance with customer engagement, support marketing efforts, and drive branch performance, including New Accounts, Accounting, and Investment areas.

Ideal candidates have strong leadership, interpersonal skills, and proficiency with MS Office, and can collaborate across branches to meet targets.

Qualifications

• Bachelor's/College degree required.
• 3–4 years in branch banking operations.
• Strong persuasion and marketing skills.
• Service quality management expertise.
• Excellent interpersonal and leadership abilities.
• Proficiency in Microsoft Office.

Responsibilities

• Supervise daily branch operations with policy adherence.
• Manage operations in New Accounts, Accounting, and Investment.
• Support marketing by cross-selling bank products.
• Ensure staff understand offerings to meet targets.
• Coordinate with support units and branches for compliance.

Skills

Persuasion

Marketing

Leadership

Interpersonal skills

Quality management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

As a Service Manager, you are a key leader in ensuring the branch operates efficiently and delivers exceptional service to clients. You thrive in a fast-paced banking environment, balancing operational excellence with strong customer engagement. Your role is critical in maintaining compliance, supporting marketing initiatives, and driving branch performance.

What You'll Be Doing

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing efforts by cross-selling bank products and services.
• Ensure staff members understand product offerings to meet client needs and achieve branch targets.
• Coordinate with support units and other branches to maintain compliance with bank standards.

What Success Looks Like

• Smooth and efficient branch operations with zero compliance issues
• High staff engagement and understanding of products and services
• Achievement of branch targets in customer satisfaction, revenue, and operational metrics
• Strong collaboration across teams and adherence to bank policies

Qualifications We Value

• Bachelor's/College Degree holder
• 3-4 years in branch banking operations
• Strong persuasion and marketing skills
• Service Quality Management expertise
• Excellent interpersonal and leadership abilities
• Proficiency in Microsoft Office (Word, PowerPoint, Excel)