Service Manager (Mandaluyong, Pasig, QC Area)

China Banking Corporation (CBC); Mandaluyong; Sur place; PHP 550 000 - 950 000; Plein temps

Résumé du poste

China Banking Corporation (CBC) is seeking a Service Manager to lead daily branch operations, ensure policy compliance, and deliver exceptional client service in a fast-paced banking environment.

You will drive cross-functional collaboration, support marketing initiatives, and mentor staff to meet branch targets in customer satisfaction, revenue, and operations. The role emphasizes staff engagement, product knowledge, and adherence to bank standards, with a focus on growth and risk management.

Qualifications

• Bachelor’s degree required
• 3–4 years in branch banking operations
• Strong persuasion and marketing skills
• Service Quality Management expertise
• Excellent interpersonal and leadership abilities
• Proficiency in Microsoft Office (Word, PowerPoint, Excel)

Responsabilités

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures
• Manage operational efficiency in New Accounts, Accounting, and Investment sections
• Support marketing efforts by cross-selling bank products and services
• Ensure staff members understand product offerings to meet client needs and achieve branch targets
• Coordinate with support units and other branches to maintain compliance with bank standards

Connaissances

Persuasion

Marketing

Leadership

Interpersonal skills

Service Quality Management

Formation

Bachelor’s degree

Outils

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Description du poste

Job Description

About You and the Role

As a Service Manager, you are a key leader in ensuring the branch operates efficiently and delivers exceptional service to clients. You thrive in a fast-paced banking environment, balancing operational excellence with strong customer engagement. Your role is critical in maintaining compliance, supporting marketing initiatives, and driving branch performance.

What You’ll Be Doing

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures
• Manage operational efficiency in New Accounts, Accounting, and Investment sections
• Support marketing efforts by cross-selling bank products and services
• Ensure staff members understand product offerings to meet client needs and achieve branch targets
• Coordinate with support units and other branches to maintain compliance with bank standards

What Success Looks Like

• Smooth and efficient branch operations with zero compliance issues
• High staff engagement and understanding of products and services
• Achievement of branch targets in customer satisfaction, revenue, and operational metrics
• Strong collaboration across teams and adherence to bank policies

Qualifications We Value

• Bachelor’s/College Degree holder
• 3–4 years in branch banking operations
• Strong persuasion and marketing skills
• Service Quality Management expertise
• Excellent interpersonal and leadership abilities
• Proficiency in Microsoft Office (Word, PowerPoint, Excel)