Service Manager (Candelaria, Quezon)

China Banking Corporation (CBC); Candelaria; On-site; PHP 500,000 - 800,000; Full time

Job summary

China Banking Corporation (CBC) in the Philippines is seeking a Service Manager to lead daily branch operations, ensuring efficiency and exceptional client service in a fast-paced banking environment.

You will balance compliance with customer engagement, drive cross-selling of bank products, and coordinate with support units to meet branch targets while developing staff capabilities.

Qualifications

• Bachelor’s degree required.
• 3–4 years in branch banking operations.
• Strong persuasion and marketing skills.

Responsibilities

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing efforts by cross-selling bank products and services.
• Ensure staff members understand product offerings to meet client needs and achieve branch targets.
• Coordinate with support units and other branches to maintain compliance with bank standards.

Skills

Leadership

Interpersonal skills

Persuasion & marketing

Service quality management

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

About You and the Role

As a Service Manager, you are a key leader in ensuring the branch operates efficiently and delivers exceptional service to clients. You thrive in a fast-paced banking environment, balancing operational excellence with strong customer engagement. Your role is critical in maintaining compliance, supporting marketing initiatives, and driving branch performance.

What You’ll Be Doing

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures.

• Manage operational efficiency in New Accounts, Accounting, and Investment sections.

• Support marketing efforts by cross-selling bank products and services.

• Ensure staff members understand product offerings to meet client needs and achieve branch targets.

• Coordinate with support units and other branches to maintain compliance with bank standards.

What Success Looks Like

• Smooth and efficient branch operations with zero compliance issues

• High staff engagement and understanding of products and services

• Achievement of branch targets in customer satisfaction, revenue, and operational metrics

• Strong collaboration across teams and adherence to bank policies

Qualifications We Value

• Bachelor’s/College Degree holder

• 3–4 years in branch banking operations

• Strong persuasion and marketing skills

• Service Quality Management expertise

• Excellent interpersonal and leadership abilities

• Proficiency in Microsoft Office (Word, PowerPoint, Excel)