Executive Housekeeper

makati shangri-la, manila; Philippines; On-site; PHP 804,000 - 1,071,000; Full time

Job summary

The Executive Housekeeper at Makati Shangri-La, Manila will oversee all housekeeping operations to maintain the highest standards of cleanliness and presentation in guest rooms and public areas. You will lead and schedule the housekeeping team, monitor quality, manage linen, laundry, and amenities, and ensure procedures align with brand expectations.

Based on a full-time, on-site role in Makati, you will coordinate with other departments to support guest satisfaction, train staff, address

Responsibilities

• Oversee all housekeeping operations to ensure clean, well-maintained guest rooms and public areas meeting brand standards.
• Lead and schedule the housekeeping team; monitor quality and cleanliness; manage linen, laundry, and amenities.

Job description

Company Description: Located in the heart of the city's premier financial and commercial district, Makati Shangri-La, Manila, is an iconic luxury hotel recognized for its timeless elegance. The hotel has earned multiple awards for its high service standards and distinctive hospitality. Guests enjoy inventive, on-trend destination dining experiences that cater to both local and international tastes. The property also features some of the most flexible and sophisticated banqueting spaces in Metro Manila, supporting a wide range of events and functions. Team members join a renowned brand focused on exceptional guest experiences and professional growth.

Role Description: The Executive Housekeeper is responsible for overseeing all housekeeping operations to ensure clean, well-maintained guest rooms and public areas that meet brand standards. This full-time, on-site role based in Makati includes leading and scheduling the housekeeping team, monitoring quality and cleanliness, and ensuring that linen, laundry, and amenities are managed efficiently. The role involves implementing and updating housekeeping procedures, managing inventory and budgets, and coordinating with other departments to support guest satisfaction and smooth hotel operations. The Executive Housekeeper also leads staff training, supports performance management, and addresses guest feedback promptly and professionally to maintain high service levels.