SERVICE JOB COORDINATOR

Kolin Philippines Int'l., Inc.; Philippines; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Performance-Based Bonuses

SSS/PhilHealth/Pag-IBIG

HMO after 6 months

Leave credits: Vacation, Sick, Emerg.

Free Uniform

Free Pre-Employment Medical Exam

Birthday incentive

Merit Increase

Career growth opportunities

2 Days Intensive Training

Job summary

KOLIN Philippines International Inc. is seeking an ASP Job Coordinator to monitor and coordinate Authorized Service Partner direct-call jobs, ensuring timely follow-ups, escalations when needed, and high-quality service.

You will manage ticketing, ASP parts order confirmations, field technician coordination, and generate daily Service Job Reports to CS management. The ideal candidate is a graduate of any 4-year course, with at least 1 year of after-sales service experience, proficient in

Qualifications

• Graduate of any 4-year course.
• At least 1 year experience in after-sales service.
• Proficient in Microsoft Office.
• Willing to work Monday to Saturday.

Responsibilities

• In-charge of ticketing and monitoring of Authorized Service Partner (ASP) direct call jobs.
• In-charge of ASP parts order confirmation and processing.
• Closely monitor direct call jobs to ASP to ensure good customer experience and quality in terms of service.
• Daily generation of Service Job Report (SJR) through Customer Service Management (CSM) system.

Skills

Ticketing

Customer coordination

MS Office

Education

Bachelor's degree or any 4-year course

Tools

CSM system

Job description

KOLIN Philippines International Inc. is a trusted provider of quality air-conditioning and home appliance solutions, committed to delivering innovative products and reliable after-sales service to Filipino households and businesses.

With a strong focus on customer satisfaction, continuous improvement, and employee development, we provide opportunities for our people to grow professionally while contributing to our mission of delivering comfort and value to every customer.

Join our growing team and build a rewarding career with KOLIN Philippines!

We are looking for a passionate, organized, and detail-oriented Authorized Service Partner (ASP) JOB COORDINATOR who will be responsible for monitoring and coordinating ASP direct-call jobs, ensuring timely follow-ups, and addressing complaints. If you are customer-focused, proactive, and enjoy coordinating with different teams, we’d love to hear from you! As the company’s ASP JOB COORDINATOR, you are responsible for:

• In-charge in ticketing and monitoring of Authorized Service Partner (ASP) direct call jobs

• In-charge to ASP parts order confirmation and processing

• Closely monitor controlled direct call job to ASP to ensure good customer experience and quality in terms of service

• In-charge in the daily generation of Service Job Report (SJR) through Customer Service Management (CSM) system

To be an ASP JOB COORDINATOR, you must be:

• A graduate of any 4-year course

• At least 1 year experience in after sales service

• Computer literate with familiarity in Microsoft Offices

• Willing to work from Monday to Saturday

As a ASP JOB COORDINATOR, you will receive:

• Performance-Based Bonuses : (PEI) Depending on Achieved Sales Target

• Government-Mandated Benefits (SSS, PhilHealth, Pag-IBIG)

• HMO : After 6 months ( Regularization)

• Leave Credits : Vacation Leave , Sick Leave, Emergency Leave upon Regularization

• Free Uniform

• Free Pre-Employment Medical Exam

• Birthday Incentive after 1 year

• Merit Increase

• and other company benefits (subject to company policy)

• 2 Days Intensive Training

• Opportunities for career growth and professional development

Benefits:

• Additional leave

• Company Christmas gift

• Company events

• Employee discount

• Free parking

• Health insurance

• On-site parking

• Opportunities for promotion

• Paid training

• Pay raise

• Promotion to permanent employee

Work Location: In person