Service Head

Cityatate Savings Bank; Makati; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Cityatate Savings Bank in Makati seeks a Service Head to lead daily service operations at the branch, ensuring policy compliance and strong customer service standards. You will coordinate with the Cluster Head and BBG-OSG Head to optimize manpower and continuity while safeguarding cash and vault controls.

You will oversee transaction processing, CASA and term placements, KYC reviews, teller overrides, and staff coaching to maintain high service quality and regulatory compliance.

Qualifications

• Graduates of a four-year business course preferred or equivalent experience.
• Experience in branch banking operations and supervisory roles.
• Strong knowledge of branch controls, cash management, and KYC requirements.

Responsibilities

• Analyze cash movements to meet branch cash requirements and maintain CIV limit.
• Co-hold the vault combination with CSA and ensure vault control.
• Handle ATM maintenance and cash replenishment with balancing against daily printouts.
• Process term placements, monitor SSA maturities, and inform clients before maturity dates.
• Assist BMs with loan-referred accounts and applicable facilities.
• Review and approve CASA and term placement openings, rollovers, and terminations with special rates verification.
• Review and approve branch/inter-branch transactions within limits; sign MCs, DDs, RTGS, TTs.

Skills

Leadership

Branch operations

Cash handling

KYC compliance

Transaction controls

Staff coaching

Communication skills

Education

Four-year business degree

Job description

About the role

The Service Head leads the branch's daily service operations, ensuring compliance with bank policies, procedures, and BSP internal control guidelines. The role supports efficient manpower utilization, business continuity, and consistent service quality while coordinating with the Cluster Head and BBG-OSG Head.

Key responsibilities

• Analyze cash movements to ensure branch cash requirements are adequately met and maintain the required CIV limit.

• Co-hold the vault combination with the CSA and ensure proper vault control.

• Handle ATM maintenance and cash replenishment, including balancing ATM loadings against daily total printouts.

• Process term placements, monitor SSA weekly maturities, and ensure clients are properly informed before maturity dates.

• Assist the BMs with loan-referred accounts and process applicable facilities, including case-to-case BP, rediscounting, and back-to-back loans.

• Review and approve CASA and term placement account openings, rollovers, and terminations, including confirmation of special rates.

• Review and approve branch and inter-branch transactions, including withdrawals and encashments, within established limits.

• Verify, approve, and sign MCs, DDs, RTGS, TTs, and other negotiable instruments within established limits.

• Check and process RCOCI items daily and manage the disposition of unfunded checks within the cut-off time.

• Override and approve teller transactions, including error corrections, transactions exceeding teller limits, and CSBI employee accounts.

• Tag SPOs and perform mid-day balancing.

• Manage the processing, sealing, safekeeping, and daily actual inventory of jewelry accepted by the branch.

• Approve account openings and ensure complete documentation and thorough KYC screening for all account types in accordance with policy.

• Verify client contact details provided during account opening, including telephone, mobile, and email information.

• Coach and train branch personnel to support operational continuity and effective performance.

What we're looking for

• Graduate of any four-year business course.

• At least three years of experience in branch banking operations in a managerial or supervisory capacity.

• Experience in branch accounting, cash handling, and banking operations.

• Strong understanding of branch controls, transaction processing, cash management, and KYC requirements.

• Ability to review and approve transactions accurately within established limits.

• Effective coordination, coaching, training, and communication skills.

• Strong attention to detail and commitment to compliance with bank policies and BSP guidelines.