Service Excellence and Restaurant Training Manager

Our Clients; Mandaluyong; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Our Clients in Mandaluyong City seeks a Service Excellence and Restaurant Training Manager to elevate customer experience by building and guiding restaurant teams through structured learning programs and coaching. Collaborating with Operations, you will drive operational excellence and consistency across casual dining locations.

The role requires a Bachelor’s degree in Hotel & Restaurant Management and at least five years of managerial restaurant training and development experience, with a

Qualifications

• Bachelor's degree in Hotel & Restaurant Management or related field.
• At least 5 years of managerial experience in restaurant training and development.
• Experience from casual dining restaurant groups is highly preferred.
• Strong background in FOH operations, service excellence, coaching, and people development.
• Proven ability to develop high-performing restaurant teams through effective learning programs.

Responsibilities

• Develop and execute service excellence and restaurant training programs.
• Lead FOH capability-building initiatives across restaurant branches.
• Conduct coaching, workshops, and leadership development sessions.
• Monitor service quality through audits and performance evaluations.
• Create training modules, learning materials, and operational manuals.
• Analyze guest feedback and identify opportunities for continuous improvement.
• Support restaurant leaders in employee engagement and talent development.
• Ensure consistency in customer experience across all locations.

Skills

Service excellence

Coaching

People development

Leadership

Training delivery

Education

Bachelor's degree in Hotel & Restaurant Management

Job description

Service Excellence and Restaurant Training Manager

Location: Mandaluyong City

Job Summary

The Service Excellence and Restaurant Training Manager is responsible for elevating customer experience by developing restaurant teams through structured learning programs, coaching, and operational excellence initiatives. This role partners closely with Operations to build high-performing restaurant teams.

Key Responsibilities

• Develop and execute service excellence and restaurant training programs.
• Lead FOH capability-building initiatives across restaurant branches.
• Conduct coaching, workshops, and leadership development sessions.
• Monitor service quality through audits and performance evaluations.
• Create training modules, learning materials, and operational manuals.
• Analyze guest feedback and identify opportunities for continuous improvement.
• Support restaurant leaders in employee engagement and talent development.
• Ensure consistency in customer experience across all locations.

Qualifications

• Bachelor's Degree in Hotel & Restaurant Management, Hospitality Management, or related field.
• At least 5 years of managerial experience in restaurant training and development.
• Experience from casual dining restaurant groups is highly preferred.
• Strong background in FOH operations, service excellence, coaching, and people development.
• Proven ability to develop high-performing restaurant teams through effective learning programs.