Service Engineer

Johnson Controls, Inc.; Hinoba-an; On-site; PHP 300,000 - 600,000; Full time

Job summary

Johnson Controls, Inc. in the Philippines seeks a Service Engineer to install, commission, maintain, and troubleshoot Fire Alarm, CCTV, Access Control, BMS, and ELV/security systems. Strong technical and customer interaction skills are required to ensure system uptime and safety compliance.

Responsibilities include fault diagnosis, preventive maintenance, service reports, coordinating with clients and internal teams, and supporting upgrades with required training and safety adherence.

Qualifications

• Diploma/Bachelors in Electrical/Electronics/Instrumentation/Automation/Mechatronics or related field.
• Certifications in Fire & Security Systems are a plus.
• 2–6 years in installation, commissioning, or servicing Fire/Security/ELV/Building Automation systems.

Responsibilities

• Install, test, commission, and maintain Fire & Security Systems.
• Diagnose and resolve faults in fire alarm, CCTV, access control, intrusion, and control systems.
• Conduct preventive and corrective maintenance per service schedules.
• Attend service calls and close customer complaints in a timely manner.
• Maintain service reports and documentation.
• Coordinate with customers, subcontractors, and internal teams for project delivery.
• Ensure compliance with safety, quality standards, and company procedures.
• Support system upgrades and integrations; provide customer training as needed.
• Participate in on-call support and emergency breakdown response.

Skills

Fire & Alarm Systems

CCTV Surveillance

Access Control

ELV Systems

BMS & PLC basics

Troubleshooting

Customer Service

Reading Schematics

Education

Electrical/Electronics/Instrumentation degree

Automation/Mechatronics degree

Fire & Security Systems certs

Tools

Fire alarm software

PLCs

Control systems software

Job description

Job Summary

The Service Engineer will be responsible for installation, commissioning, maintenance, troubleshooting, and servicing of Building Management Systems (BMS), Fire Alarm Systems, Access Control Systems, CCTV Surveillance Systems, Intrusion Detection Systems, and other ELV/Security solutions. The role requires strong technical expertise, customer interaction skills, and the ability to ensure system uptime and compliance with safety standards.

Key Responsibilities

• Perform installation, testing, commissioning, and maintenance of Fire & Security Systems.
• Diagnose and resolve faults in fire alarm, CCTV, access control, intrusion alarm, and control systems.
• Conduct preventive and corrective maintenance activities as per service schedules.
• Attend service calls and ensure timely closure of customer complaints.
• Maintain service reports, maintenance records, and documentation.
• Coordinate with customers, subcontractors, and internal teams for project execution and service delivery.
• Ensure compliance with safety regulations, quality standards, and company procedures.
• Support system upgrades, modifications, and integration activities.
• Provide technical training and guidance to customers when required.
• Participate in on-call support and emergency breakdown response.

Required Skills & Competencies

• Knowledge of Fire Detection & Alarm Systems.
• Experience with CCTV, Access Control, Intrusion Alarm, and ELV Systems.
• Understanding of Control Systems, BMS, and PLC basics is preferred.
• Ability to read electrical schematics, wiring diagrams, and technical drawings.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Familiarity with safety standards and statutory compliance requirements.

Qualifications

• Diploma / Bachelor's Degree in Electrical, Electronics, Instrumentation, Automation, Mechatronics, or related discipline.
• Relevant certifications in Fire & Security Systems are an advantage.

Experience

• 2 to 6 years of experience in installation, commissioning, or servicing of Fire, Security, ELV, or Building Automation Systems.