Service Desk Transformation Lead: AI/Automation & GenAI

Bravissimo Resourcing Inc.; Quezon City; Hybrid; PHP 892,800 - 1,339,200; Full time

Job summary

A consulting firm in the Philippines is seeking an experienced Service Desk Transformation Consultant to enhance their operations through process optimization and technology integration. The role involves leading transformation roadmaps, designing automation solutions, and effectively communicating AI concepts to various stakeholders. Ideal candidates will have extensive IT Service Desk experience, strong consulting expertise, and familiarity with emerging technologies like Generative AI and Machine Learning. Flexible work hours and a hybrid setup may apply.

Qualifications

• 6-8 years of IT Service Desk experience in BPO.
• Prior experience in consulting and automation.
• Experience with Generative AI and Machine Learning preferred.

Responsibilities

• Lead transformation roadmaps for Service Desk accounts.
• Design automation solutions with emerging technologies.
• Communicate AI concepts to stakeholders effectively.

Skills

IT Service Desk experience

Consulting expertise

Automation solutions design

AI knowledge

Collaboration skills

Education

Bachelor's/College Degree in IT

Job description

A consulting firm in the Philippines is seeking an experienced Service Desk Transformation Consultant to enhance their operations through process optimization and technology integration. The role involves leading transformation roadmaps, designing automation solutions, and effectively communicating AI concepts to various stakeholders. Ideal candidates will have extensive IT Service Desk experience, strong consulting expertise, and familiarity with emerging technologies like Generative AI and Machine Learning. Flexible work hours and a hybrid setup may apply.