Service Desk Transformation Consultant

Recruitify_HR; Quezon City; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary and benefits

Hybrid work setup

Opportunity to work with cutting-edge AI solutions

Opportunity to work with cutting-edge,

Job summary

A leading recruitment firm seeks a skilled Service Desk Transformation Consultant to lead initiatives in improving service desk operations. The role involves collaborating with cross-functional teams and designing solutions leveraging AI technologies. Candidates should have a degree in IT and at least 8 years of experience in IT Service Desk operations. A hybrid work setup is offered, along with competitive salary and benefits.

Qualifications

• Minimum 8 years of experience in IT Service Desk operations.
• Prior consulting experience is required.
• Familiarity with AI frameworks is preferred.
• Presales/solution experience is a plus.
• Familiar with GenAI, ML, NLP and AI frameworks.

Responsibilities

• Lead Service Desk transformation and automation initiatives.
• Implement and optimize AI frameworks.
• Collaborate with cross-functional teams.
• Implement and optimize GenAI, ML, and NLP frameworks.
• Drive process improvements within BPO Service Desk operations.

Skills

Consulting

AI technologies

Communication

Process Improvement

NLP

Presales

BPO

Education

Bachelors/College Degree in IT

Tools

Generative AI (GenAI)

Machine Learning (ML)

Natural Language Processing (NLP)

Job description

Description

We are looking for a skilled Service Desk Transformation Consultant to drive transformation initiatives for our Service Desk operations. You will collaborate with cross-functional teams, design solutions, and leverage AI technologies to improve service delivery and automation.

Responsibilities

• Lead Service Desk transformation and automation initiatives.
• Provide consulting solutions and presales support where required.
• Collaborate with cross-functional teams and communicate AI concepts to non-technical stakeholders.
• Implement and optimize AI frameworks including Generative AI (GenAI), Machine Learning (ML), and Natural Language Processing (NLP).
• Drive process improvements within BPO Service Desk operations.

Requirements

• Bachelors/College Degree, preferably in IT.
• 68 years of experience in IT Service Desk operations.
• Prior consulting and automation experience is required.
• Presales/solution experience is a plus.
• Familiarity with GenAI models, ML, NLP, and AI frameworks preferred.
• BPO experience is required.

What We Offer

• Competitive salary and benefits.
• Hybrid work setup (subject to business requirements).
• Opportunity to work with cutting-edge AI solutions in IT Service Desk transformation.