Service Desk Transformation Lead - AI & Automation (Hybrid)

Recruitify_HR; Quezon City; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary and benefits

Hybrid work setup

Opportunity to work with cutting-edge AI solutions

Job summary

A leading recruitment firm seeks a skilled Service Desk Transformation Consultant to lead initiatives in improving service desk operations. The role involves collaborating with cross-functional teams and designing solutions leveraging AI technologies. Candidates should have a degree in IT and at least 8 years of experience in IT Service Desk operations. A hybrid work setup is offered, along with competitive salary and benefits.

Qualifications

• Minimum 8 years of experience in IT Service Desk operations.
• Prior consulting experience is required.
• Familiarity with AI frameworks is preferred.

Responsibilities

• Lead Service Desk transformation and automation initiatives.
• Implement and optimize AI frameworks.
• Collaborate with cross-functional teams.

Skills

Consulting

AI technologies

Communication

Process Improvement

Education

Bachelors/College Degree in IT

Tools

Generative AI (GenAI)

Machine Learning (ML)

Natural Language Processing (NLP)

Job description

A leading recruitment firm seeks a skilled Service Desk Transformation Consultant to lead initiatives in improving service desk operations. The role involves collaborating with cross-functional teams and designing solutions leveraging AI technologies. Candidates should have a degree in IT and at least 8 years of experience in IT Service Desk operations. A hybrid work setup is offered, along with competitive salary and benefits.