Service Desk Specialist I: IT Support & Troubleshooting

Astreya; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Astreya in Manila, Philippines is seeking a Service Desk Specialist I to support one of its key clients. You will troubleshoot desktop and software issues while delivering excellent customer service and adhering to company policies.

This entry-level role requires a Bachelor's degree and up to two years' experience, strong communication, and the ability to work independently or as part of a team, with on-site support at designated locations.

Qualifications

• Bachelor’s degree in a related field and 0–2 years’ related experience or training.
• Strong written and oral communication skills.
• Ability to work independently with minimal supervision.
• Knowledgeable about hardware, software, and network troubleshooting.

Responsibilities

• Image, update and resolve computer and software issues for new and existing employees.
• Maintain equipment inventory including RMAs and ordering new equipment.
• Provide routine software and hardware troubleshooting support to employees.
• Support access to corporate network/wireless and applications via network or VPN.
• Follow ticketing procedures and escalate as needed.

Skills

Customer service

Communication

Troubleshooting

Hardware basics

Software troubleshooting

Networking basics

Independent worker

Team player

Attention to detail

Education

Bachelor’s degree

Job description

Astreya in Manila, Philippines is seeking a Service Desk Specialist I to support one of its key clients. You will troubleshoot desktop and software issues while delivering excellent customer service and adhering to company policies.

This entry-level role requires a Bachelor's degree and up to two years' experience, strong communication, and the ability to work independently or as part of a team, with on-site support at designated locations.