IT Service Desk Specialist II — Desktop & Network Support

Astreya Partners Inc. Under the name Astreya PHP, Philippine Branch; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Astreya PHP, Philippine Branch in Manila is seeking a Service Desk Specialist II to support one of Astreya’s key clients. The role focuses on troubleshooting and resolving desktop hardware and software issues while delivering excellent customer service to end users.

You will follow company policies, work with limited supervision, and collaborate with IT teams. A bachelor’s degree2–5 years of related experience are required for the role.

Qualifications

• Bachelor’s degree or equivalent experience in IT.
• Able to follow SOPs and ticketing procedures.
• Proficient in hardware and software troubleshooting.
• Strong communication and customer service skills.

Responsibilities

• Image, update and resolve computer hardware/software issues for new and existing employees.
• Maintain equipment inventory and RMAs.
• Manage on-site presence and pickup/delivery of equipment.
• Monitor, update and escalate tickets in the ticketing system.
• Respond to tickets and plan workload.
• Provide routine troubleshooting and VPN access support.
• Other duties as required.

Skills

Relationship building

Judgment

Independence

Coordination

Escalation

Communication

Interpersonal skills

Customer service

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

Software installation

Education

Bachelor’s degree in Computer Science or related field

Job description

Astreya PHP, Philippine Branch in Manila is seeking a Service Desk Specialist II to support one of Astreya’s key clients. The role focuses on troubleshooting and resolving desktop hardware and software issues while delivering excellent customer service to end users.

You will follow company policies, work with limited supervision, and collaborate with IT teams. A bachelor’s degree2–5 years of related experience are required for the role.