Service Desk Specialist I

Astreya; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Astreya in Manila, Philippines is seeking a Service Desk Specialist I to support one of its key clients. You will troubleshoot desktop and software issues while delivering excellent customer service and adhering to company policies.

This entry-level role requires a Bachelor's degree and up to two years' experience, strong communication, and the ability to work independently or as part of a team, with on-site support at designated locations.

Qualifications

• Bachelor’s degree in a related field and 0–2 years’ related experience or training.
• Strong written and oral communication skills.
• Ability to work independently with minimal supervision.
• Knowledgeable about hardware, software, and network troubleshooting.

Responsibilities

• Image, update and resolve computer and software issues for new and existing employees.
• Maintain equipment inventory including RMAs and ordering new equipment.
• Provide routine software and hardware troubleshooting support to employees.
• Support access to corporate network/wireless and applications via network or VPN.
• Follow ticketing procedures and escalate as needed.

Skills

Customer service

Communication

Troubleshooting

Hardware basics

Software troubleshooting

Networking basics

Independent worker

Team player

Attention to detail

Education

Bachelor’s degree

Job description

Manila, National Capital Region, Philippines · Taguig, National Capital Region, Philippines

Sep 17, 2026

What this Job Entails:

The Service Desk Specialist I will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.

Scope:

• Applies company policies and procedures to resolve routine issues
• Works on problems of limited scope
• Receives detailed instructions

Your Roles and Responsibilities:

• Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
• Help maintain equipment inventory, including processing RMAs and ordering new equipment.
• Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
• Helps to monitor, update and maintain tickets in a defined ticketing system.
• Assists with responding to tickets, contact users and plan workload.
• Update, track and elevate the ticket to appropriate levels/group for resolution as required.
• Sign-off on closed tickets with the user to include follow up specifically to the end user.
• Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.
• Help support access to corporate network/wireless and applications both on the network as well as over VPN.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
• Builds stable working relationships internally
• Follows standard practice and procedures when analyzing situations or data
• Ability to work independently with minimal supervision
• Excellent coordination skills and a team player
• Ability to identify issues and elevate as needed
• Excellent written and oral communication skills
• Strong interpersonal and customer service skills
• Knowledgeable about hardware, software, and network troubleshooting
• Understanding of software application use and installation
• Ability to resolve technical issues under pressure

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Astreya is a premier IT solutions provider, empowering global organizations with innovative technology, operational efficiency, and a competitive edge since 2001.

IT Services and IT Consulting Professional Services

Company Astreya

Location Manila, National Capital Region, Philippines · Taguig, National Capital Region, Philippines