Service Desk I

NUSTAR Resort; Cebu City; On-site; PHP 180,000 - 240,000; Full time

Job summary

NUSTAR Resort in Cebu City seeks a probationary IT Helpdesk Specialist to provide first-level technical support, troubleshoot hardware, and manage customer tickets via chat, email, and phone. You will assist with installations, monitor office network health, and coordinate with vendors.

Requirements include 0–2 years experience, degree in Computer Engineering or IT, strong English communication, and a collaborative, eager-to-learn attitude.

Qualifications

• Excellent English verbal and written communication skills.
• Fresh graduates welcome to apply (at least 6 months in tech support preferable).
• Graduate of Computer Engineering, Information Technology, or equivalent.

Responsibilities

• Perform basic computer troubleshooting on client workstations.
• Provide first-level technical support and preliminary investigation for customer issues.
• Respond to customer inquiries via chat, email, and phone.
• Manage and track customer issues.
• Daily checking and monitoring of office network condition and status (internet connection, VPN, company system).
• Provide helpdesk support and resolve problems to end user’s satisfaction.
• Setup deployment, installation, pull-out, and configuration of PC, laptop, printer, and other IT equipment.
• Monitor and maintain the working condition and status of computer systems and network.
• Report to suppliers/vendors any defective IT equipment covered by warranty.

Skills

English communication

Tech support

Teamwork

Analytical skills

Problem solving

Interpersonal skills

Education

Computer Engineering / Information Technology degree

Job description

Job Description:

Department

Service Delivery

Employee Type

Probationary

Position Description

Job Responsibilities:

• Perform basic computer troubleshooting on client’s workstations.
• Provide first-level technical support and preliminary investigation for customer issues and service requests.
• Respond to customer inquiries via chat, email, and phone.
• Manage and track customer issues.
• Daily checking and monitoring of office network condition and status (internet connection, VPN, company system, etc.)
• Provide helpdesk support and resolve problems to the end user’s satisfaction.
• Talk to clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Engage in activities involving installation, office movement, and other IT projects.
• Daily update on the daily task monitoring to keep an updated list of support concerns and pending.
• Setup the deployment, installation, pull-out, and configuration of PC, laptop, printer, and other IT equipment
• Monitor and maintain the working condition and status of computer systems and network.
• Report to suppliers/vendors any defective IT equipment covered by warranty.

Qualifications

• Excellent English verbal and written communication skills.
• Prefers with at least six (6) months of technical support experience but fresh graduates are welcome to apply.
• Graduate of Computer Engineering, Information Technology, or any equivalent course
• Knowledgeable in basic computer hardware troubleshooting
• Knowledgeable in basic TCP/IP Networking protocol, and network troubleshooting
• Familiar with different Operating Systems (Windows, MacOS, Linux)
• Self-motivated, tenacious, and eager to learn.
• Excellent interpersonal skills / Client-oriented
• Good analytical and problem-solving skills
• Ability to work well in a team.

Experience Range Range (Years)

0 - 2 years

Job posted on

2026-09-25