IT Service Desk Staff (On-site)

DPT Teams Inc.; Angeles; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

HMO

Incentives

Rice allowance

Job summary

A technology support firm in Pampanga is looking for dedicated technical support staff. As the first point of contact for clients, you will handle technical assistance requests via phone or email and manage Help Desk tickets efficiently. Responsibilities include diagnosing computer errors, troubleshooting issues, and maintaining system performance. The ideal candidate has sound knowledge of Windows-based operating systems and Microsoft products. Full-time, with benefits including HMO and incentives. Fresh graduates are encouraged to apply.

Qualifications

• Familiarity with Windows-based Operating Systems and Microsoft products.
• Ability to troubleshoot hardware and software issues effectively.
• Experience with Active Directory and Microsoft Office 365 is preferred.

Responsibilities

• Serve as the first point of contact for technical assistance.
• Manage Help Desk tickets promptly and efficiently.
• Diagnose computer errors and provide support.
• Troubleshoot network issues using various techniques.
• Maintain daily performance of computer systems.
• Install, configure, upgrade PC software and operating systems.

Skills

Sound technical knowledge of Windows-based Operating Systems

Knowledge of Windows 11

Experience with Microsoft Office 365

Understanding of LAN/WAN Network Technology Concepts

Knowledge of Microsoft desktop products

Experience with Active Directory

Job description

• Serve as the first point of contact with clients who need technical assistance via phone or email
• Manage Help Desk tickets in a timely manner
• Diagnose computer errors and provide technical support
• Troubleshoot software, hardware, and network issues using different diagnostic techniques
• Maintain daily performance of computer systems
• Install, configure, upgrade PC software and operating systems
• Password administration and access support
• Conduct daily backup and restore of data files and systems
• Redirect unresolved issues to the next level of support personnel

Skills

• Sound technical knowledge of Windows-based Operating Systems and Microsoft desktop products
• Sound knowledge of Windows 11, Microsoft Office, and LAN/WAN Network Technology Concepts
• Experience with Microsoft Office 365 and Active Directory

Benefits:

• Full time/Permanent (fresh graduates are also welcome to apply)
• HMO, incentives, rice allowance
• Base salary is commensurate with skills and years of experience