Service Desk & Facilities Admin — Rotating Shifts

Jones Lang LaSalle Incorporated; Muntinlupa; On-site; PHP 180,000 - 300,000; Full time

Job summary

JLL Philippines is hiring a Services Desk Admin (Shifting) to be the first point of contact for employees on rotating shifts, providing 24/7 service. You will process permits, manage passes, and coordinate access at the on-site reception in Muntinlupa.

You will handle requests via walk-ins, calls, and emails, maintain accurate records, and support facilities operations including mail, deliveries, and vendor coordination.

Qualifications

• Senior High School diploma or equivalent; Associate's degree is a plus.
• 1-2 years of customer service, reception, helpdesk, or administrative support experience.
• Willingness to work on rotating shifts including nights, weekends, and holidays.
• Strong attention to detail for processing documentation and maintaining records.
• Computer proficiency including Microsoft Office, email, and ability to learn apps (Grab, WExpress).
• Good verbal and written communication skills.
• Organizational skills to manage multiple tasks during shifts.
• Ability to work independently and in teams.
• Physical ability to stand for extended periods and handle inventory.
• Flexible attitude and willingness to adjust to changing priorities.
• Basic understanding of document processing and record-keeping.

Responsibilities

• Process Online Material Gate Pass, Permit to Work, and Online Transmittal Reference Numbers per shift.
• Release car passes, motorcycle passes, AMT padlocks, accountability forms, locker assignments, and other items.
• Process Visitor Access Forms (VAF) and assist vendors at reception.
• Distribute BCP supplies to associates and track releases.
• Order Grab Food during shift, file e-receipts, create Delivery Completion Receipts, and prepare documents for monthly cut-off.
• Submit scanned copies of amenities, parking documents, and housekeeping photos to GWS Admin.
• Process store merchandise requests and manage distribution.
• Attend to associate concerns, requests, and inquiries during shift.
• Print signage, forms, and other materials as requested.
• Create and laminate car passes, motorcycle passes, and parking credentials.
• Update photocopy tracker and print cost charging records.
• Process lamination requests and maintain cost charging tracker.
• Follow up on unclaimed car passes and motorcycle passes.
• Coordinate with team members during shift handovers.
• Answer incoming calls, emails, and walk-up requests.

Skills

Customer service

Reception

Helpdesk

Admin support

Education

Senior High School diploma

Associate's degree (a plus)

Tools

Microsoft Office

Email apps

Grab app

WExpress

Job description

JLL Philippines is hiring a Services Desk Admin (Shifting) to be the first point of contact for employees on rotating shifts, providing 24/7 service. You will process permits, manage passes, and coordinate access at the on-site reception in Muntinlupa.

You will handle requests via walk-ins, calls, and emails, maintain accurate records, and support facilities operations including mail, deliveries, and vendor coordination.