Global Facilities Support Analyst — 24/7 Client Care

Jones Lang LaSalle Incorporated; Manila; Vor Ort; PHP 335.000 - 513.000; Vollzeit

Zusammenfassung

JLL in Taguig, Philippines is seeking a customer-focused contact center professional to support facilities management for global clients. You will handle calls, emails, and chats, ensuring accurate information capture and proactive follow-up to resolve inquiries.

The role emphasizes building strong client relationships, owning issues end-to-end, and coordinating with internal teams to exceed service levels. A Bachelor’s degree and 1 year in a similar role are preferred.

Qualifikationen

• Excellent verbal and written English communication skills.
• Proficiency in MS Office Suite.
• Strong administrative and time-management skills.
• Willingness to work on shifting/rotating schedules.
• Experience in supporting Global Region services is an advantage.

Aufgaben

• Handle inbound and outbound calls, emails, chat communications, and ad-hoc facility management requests.
• Process customer inquiries promptly with accurate information capture.
• Analyze customer needs to identify optimal response strategies for satisfaction.
• Take ownership from initial contact through resolution; create detailed work orders.
• Coordinate with internal teams and external vendors for timely solutions.
• Build and maintain professional relationships with client personnel.

Kenntnisse

English communication

MS Office

Administrative skills

Shifting schedules

Global Region experience

Ausbildung

Bachelor's degree

Tools

MS Office Suite

Jobbeschreibung

JLL in Taguig, Philippines is seeking a customer-focused contact center professional to support facilities management for global clients. You will handle calls, emails, and chats, ensuring accurate information capture and proactive follow-up to resolve inquiries.

The role emphasizes building strong client relationships, owning issues end-to-end, and coordinating with internal teams to exceed service levels. A Bachelor’s degree and 1 year in a similar role are preferred.