Service Desk Analyst: IT Support Pro (Hybrid)

N-able; Taguig; Hybrid; PHP 360,000 - 720,000; Full time

Benefits offered by this job

Medical and dental insurance

Generous PTO and observed holidays

2 Paid VoluNteer Days per year

Employee Stock Purchase Program

Pension with company-contribution

Monthly grab & go onsite pantry allowl

Monthly internet allowance

De Minimis - monthly allowance

FuN-raising opportunities as part of a

N-ablite Learning – custom learning

The Way We Work – hybrid working model

Job summary

N-able is seeking an experienced Service Desk Analyst to support our employees locally and globally. You will join a skilled, agile IT team and provide internal IT support in a fast-paced environment using a modern tech stack.

Ideal candidates bring 1–3 years in endpoint OS, productivity suites like Office 365, Jira/Confluence, and ITIL-based service management. The role offers a hybrid work model with competitive benefits and growth opportunities.

Qualifications

• 1–3 years assisting endpoint OS (Windows, MacOS).
• 1–3 years supporting Office 365 and productivity suites like Jira/Confluence.
• 1–3 years IT Asset Lifecycle Management.
• 1–3 years ITIL-based Service Management (Jira Service Management, ServiceNow, Remedy).

Responsibilities

• Provide day-to-day IT support for employees.
• Manage user identities and endpoints via cloud services.
• Assist with incident and service requests in an ITIL framework.
• Collaborate with management on other duties.

Skills

ITIL knowledge

Endpoint OS support

Office 365 / productivity apps

Jira / Confluence

IT Asset Lifecycle Management

Customer service / communication

Cloud administration basics

Education

Industry certifications (ITIL, Microsoft, etc.)

Degree in Information Systems / Computer Science

Tools

Jira Service Management

ServiceNow

Remedy

Azure AD

Intune

Job description

N-able is seeking an experienced Service Desk Analyst to support our employees locally and globally. You will join a skilled, agile IT team and provide internal IT support in a fast-paced environment using a modern tech stack.

Ideal candidates bring 1–3 years in endpoint OS, productivity suites like Office 365, Jira/Confluence, and ITIL-based service management. The role offers a hybrid work model with competitive benefits and growth opportunities.