Intermediate Service Desk Analyst (Night Shift)

Hammerjack Pty Ltd; Taguig; Hybrid; PHP 290,000 - 469,000; Full time

Benefits offered by this job

Medical and dental insurance

Generous PTO and observed holidays

Employee Stock Purchase Program

Pension with company-contribution

Monthly internet allowance

De Minimis - monthly allowance

Hybrid work model 3-4 days in-hub

Job summary

N-able is seeking a Service Desk Analyst to support employees globally with strong technical and soft skills. You will provide day-to-day IT help, manage user identities and endpoints through cloud-native tools, and handle incidents and service requests in an ITIL-based setting.

Join a fast-paced, agile team with a focus on cyber resilience and continuous learning. The role offers hybrid work and opportunities to grow with a leading tech stack.

Qualifications

• 1–3 years of experience supporting Windows and MacOS endpoints.
• Experience with cloud-based identity and endpoint management.
• Familiarity with ITIL-based incident and service request handling.

Responsibilities

• Provide day-to-day IT support for employees.
• Manage user identities and endpoints via cloud-native technologies.
• Handle incidents and service requests in an ITIL-based environment.
• Assist with additional duties as assigned by management.

Skills

Excellent communication

Problem solving

Time management

Adaptability

Customer service focus

Education

Bachelor's degree in Information Systems or Computer Science

ITIL certification

Tools

Office 365

Jira

Confluence

Jira Service Management

ServiceNow

Remedy

Azure AD

Intune

Job description

Why N-able

At N-able, we're not just helping businesses be secure —we're redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all Our people. We're a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that's got your back, you'll be surrounded by people who believe in what they do—and in you.

N-able is searching for an experienced Service Desk Analyst with strong technical and soft skills to support our employees both locally, and around the globe. In this role, you will join a highly skilled and agile team, providing internal IT support in a fast-paced environment, working with a leading-edge technology stack.

What You'll Do

• Provide day-to-day I.T. support for N-able employees.
• User identity and endpoint management via cloud native technologies.
• Assist with incident and service request management in an ITIL based environment.
• Other duties as assigned by management.

What You'll Bring

• Excellent interpersonal, verbal and written communication skills
• Ability to quickly assess challenges, and clearly set expectations on next steps.
• Effective organization and time management skills.
• Ability to quickly adapt to changes in technology and/or business processes.
• 1-3 years supporting endpoint OS. (Windows, MacOS)
• 1-3 years supporting productivity suites (Office 365, Atlassian Jira / Confluence)
• 1-3 years IT Asset Lifecycle Management (deploying, maintaining, retiring IT hardware)
• 1-3 years ITIL based Service Management (Jira Service Management, ServiceNow, Remedy)

Preferred Qualifications

• Industry certifications (ITIL, Microsoft, etc.) or degree in Information Systems, Computer Science, or relevant field.
• 2+ years working with Cloud Infrastructure (Azure AD, Intune).
• 2+ years working as a Level 2 or escalation support resource.

Purple Perks

• Medical and dental insurance
• Generous PTO and observed holidays
• 2 Paid VoluNteer Days per year
• Employee Stock Purchase Program
• Pension with company-contribution
• Monthly grab & go onsite pantry allowance
• Monthly internet allowance
• De Minimis - monthly allowance
• FuN-raising opportunities as part of our giving program
• N-ablite Learning – custom learning experience as part of our investment in you
• The Way We Work – hybrid working model of 3-4 days a week in-hub collaboration

About N-able

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.